Mitsubishi motors dealers service in Saint Petersburg

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Mitsubishi motors dealers service in Saint Petersburg Reviews

October 27, 2009
Mitsubishi motors dealers service in Saint Petersburg
With regret I have to inform You about very poor service of Mitsubishi dealer in Saint Petersburg "Gallant Auto Co Ltd." On the 23-rd of October, 2009 during our tel-con with sales manager we discussed and set the sale price for Mitsubishi L200 for me etc. Price was attractive and I refused the offers of other Dealers. On the 25-th of October, when I visited the Mitsubishi Dealer Office (Address: Kho Shi Min str.1, St.Petersburg, Russia) I was informed that actually price for the car was much higher and the car became even 200 USD more expensive then other dealers' offer. Notwithstanding in accordance with Mutual Purchasing Agreement No. 0000001827 of 25.10.2009 I paid in cash full price for Mitsubishi L200-IV DID 2, 5 VIN MMBJNKB407D176969, ENGINE No.4D56UCBK2987 ( see Bills of 25.10.2009 and of 26.10.2009). As per sales manager information everything was OK and I could take the car after payment on the 26th of October 2009. But at about 16.00 on the 26.10.2009 I was informed by sales manager that unfortunately there was no Car Technical Passport in the Sales Office and I should wait couple of hours until documents delivery . Then I was informed several times that delivery of Documents for my car was delayed and postponed and at last at about 19.00 I was told that all documents by mistake had been sent to Moscow and I could not take the car and should be waiting another one or two days more. In the result I spent almost whole day near the Mitsubishi sale office awaiting documents in vain and late in the evening should walk home. Until now there is no any information from the dealer and I do not know when I will be allowed to take my car home. In accordence with the Mutual Purchasing Agreement cl.4.1 " Dealer should deliver Automobile during two days after the signing of Agreement." What for I paid money? The situation is terrible: I had lost working days and money, Sales manager cheat me and it looks like he plays not honest game. He treat me like second rate person. I hope that I will not regret that I decided to buy a Mitsubishi car, but such a behavior of dealer is a very bad for Mitsubishi reputation and totally contrary to the Mitsubishi Motors Co Policy. Under the circumstances I hold Galant Auto Co Ltd responsible for all the losses and consequences which may arise therefrom. Your prompt reply will be much appreciated.

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