Well, its been well over TWO MONTHS and I haven't seen one rebate come my way. I spent over $180.00 for a Metro Huawei Android. Please don't get me wrong, its a very nice phone, and does what its supposed to do; Whistles, blows and Vibrates.. ;) But, this is where the Business Practices of a large corporation get greedy. They start to take advantage of people and assume we are not knowledgeable in Rebates & Promotions. Sad, sad, sad.
I resubmitted all documentation they stated I needed including MEID/HEX; UPC and even the color of the darn phone. But, as per Customer Support they haven't received it. When I finally got a hold of a "Chat", personnel they decided to track it for me, yet they only wanted to give me a less rebate than what was specified. I personally think that was to pacify me. It didn't work. The chat person told me to "fax" over the information. I personally do not have a fax machine. So I asked will I get reimbursed for my time & trouble once again, They in turn just gave me address an El Paso instead.--- P.O.BOX 540156-- EL PASO, TEXAS 88555-4-0156 . Fax Number; 1-866-964-1214.
Well, this is my third time in resubmitting, faxing, snail mail & going postal with all my documents. I will no longer fall for any rebates of any kind, due to the history of trying to get what is owed, which is in essence my hard earned money that I spent.

Good Luck in you are in Rebate Hell..

God Bless
MsSandy

My phone was disconnected for non payment on April 26th (broke my leg, and didn't have money). I reconnected it on May 6th. Today I received a advanced notice stating that I needed to pay May 26th. I called the company and asked why if I paid for a full month on the 26th. The rep asked to verify my info by asking for an 8 digit pin that I never made or received during orginial purchase (over a year ago). He then asked for a security question, again that I never answered in the past. Eventually he told me that no matter what day I chose to make payment, the original day of connection would still be charged. So I lost 10 days for nothing. So basically if your regular cycle to pay is the 5th of each month and your phone is disconnected for on the 5th of the previous month for non payment, if you choose to make payment on the 4th to reconnect your phone, you will still have to pay on the 5th again. If you are disconnected, the payment that you make to reconnect it for a month only reconnects for the following cycle no matter if it's only a day. Picture that. Time to move on to a different carrier.

I think I have just about every complaint story with Metro PCS beaten. A new Samsung Galaxy Indulge tempted me so I gave in and bought the amazingly overpriced phone for a remarkable $347.00 after tax. Cool I can deal, its an awesome phone right? No freaking way. I return home after purchase and let the battery die completely, cause that's what you do right? right. So then I hook the phone up to my computer, and nothing happens. Need drivers? Insert disc? WTF? what disk? ok. don't have one. Go online and find the driver. Driver not found. WTF? ok. I'll find it myself. Google driver for samsung galaxy indulge. Go to website with drivers everywhere, but none for my phone. So I'll get any old samsung driver it should work. Download Complete. Hook phone up: Please insert disc. There is no disc.
So I go back to metro and being the nice guy I am, I accept the retailers opinion that my phone needs to be updated. Are you serious. I just upgraded. Now I need to update? WTF was the point of upgrading? Could I have just updated the phone I bought from them the month before? Whatever. Go home and update to Android 2.2. That the awesome new galaxy was installed with yet. Crap. But I'll deal.
Update.
Connect.
Please insert disc. Driver not found. WTF? What disc.
So I go back to the store. And tell them I guess I need a disc.
Their response. What disc? Hey that's what I said too. What disc?
So I calmly explain the problem. The very uneducated individual behind the counter tries telling me I need to go into device manager within the control panel and go do this and that and look for Samsung and whatnot. Yeah I did that last night after I left the store and it didn't work.
Then...the end all be all of completely ignorant comments came out this individuals mouth. "Maybe you need to get Windows 7." I think my jaw dropped a little, and some IQ went out of the room right then, because the expression on his face told me he was serious. really? You want me to go purchase an entirely new OPERATING SYSTEM, TO BE ABLE TO HOOK MY PHONE UP VIA USB? Sir do you have any experience, training, common sense? Anything that qualifies you to be behind a counter selling people phones? With that comment..obviously not. Time for a refund my man. The phone is a ringing paper weight.
Ok lets get that started for you. So your phone doesn't connect to your computer (hardware issues), its been less than seven days and you have 55 minutes of lifetime talk time, and hey, you didn't drop the phone once in five days. Excellent, NOT!
Turns out that when they sell you a phone and give you that lame ass warrantly speech, it's only for new customers, or new phone numbers. But I'm smarter than them. I'm gonna jail break this phone, wireless tether it, root it, and completely do everything that metro blocked on this phone. Thanks for my badass new mini-computer dumbasses.

yes i have gotten a phone from metro pcs store off of jim miller and sammuell and dallas tx which is a hiweee andriod this will be my second phone that i have gotten the first phone i had the phone will stick and will charge so i took it back to the store. in had to wait 2 days for my phone to cum back. the second i got i had it for 1 week and the phone would not charge. i took the phone back to the store were i gotten from. they looked at the phone and noticed that the phone would charge from the charger they had . the employee there informed that it was something wrong were u charged the phone. she had to oreder me another one. i went up there twice and my phone has not yet been there . i also informed the employee that i had i a phone interview and she act like she didnt care . my phone is completly dead it will not come on. i feel like that is wrong because i had a interview and now i missed it because of poor service with meto pcs and i am still payin on this bill. i feel like that is wrong . if there is any more information please e mail @ [email protected]. 2143558846

PLEASE DO NOT ADD MONEY TO YOUR ACCOUNT FOR SONGS, THEY WILL RIP YOU OFF AND MAKE UP ALL KIND OF EXCUSES AND WILL NEVER CREDIT YOUR ACCOUNT!THEY STOLE ALL OF MY $20.00 DOLLARS AND STILL I DON'T HAVE A SONG.OF COURSE CUSTOMER SERVICE IS ZERO HELP, BEING THEY DON'T UNDERSTAND ENGLISH ONCE YOU FINALLY GET A CHANCE TO SPEAK TO ANYONE.