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wrongly charged12
July 21, 2011
Want my money back!!!!
MetroPCS been charging me $5 a month for features (freedom package) that covered by my plan for 2 years now and they are not willing to refund any of it!!!
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sigmoid59
July 16, 2011
Refund
Contact Raphael Lopez in person @ 2447 N. Wickham Road, Melbourne, Fl 32935
Raphael was a great help refunding three months service fees, when my phone stopped receiving calls. He upgraded my phone for free!! Great customer service. Worth the trip.
thx Raphael!
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mario1988
July 10, 2011
promotion
PC Metro Booo!
In recent days I went to BEST BUY to buy it for my daughter a phone type android, the shelf I was saying $ 50 rebate. It's all fairy tales, I lost my family plan for 4 phones for $ 125 a month to go to more than $ 160 and after calling hundreds of times Metro PC Booo, I was told that Best Buy does not participate in the promotion of $ 50 card Visa. Please be more serious
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SunnysideupFlorida
July 8, 2011
NO CUSTOMER SERVICE
My new phone arrived today-DOES NOT WORK. I've been on the telephone for over an hour trying to get a human being to speak with-but just kept getting automated messages and no help. I went online-you have to SNAIL MAIL then-no online email or chat. I've tried calling from both the new cell phone-which drops an attempted call immediately and on my land line--Still cannot get anyone to help with this phone. I suppose I will have to address this the way I used to a decade ago--get in my car, drive to a retail office, get a number, wait in line an indeterminate period of time, consult with a service agent--All to get a brand new (Code) phone to work--This company is DECADES BEHIND in customer service!
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Evelyn Cirminiello
July 8, 2011
customer service
I started service on June 30th, 2011 with Metro PCS and prepaid mobile service at that time for 30 days. I also purchased the same day Samsung 4 G phone for 299.00. During that time I was not able to use the phone since the communication was
muffled. I was told I had to drive 30 miles north to a corporate office for Metro PCS. They checked the phone and confirmed that the speaker was broken and gave me a new phone. I wanted credit for the time I was not able to use the phone and they said to call the customer service phone number. I did and after waiting a half hour to get a live person on the line he said he was not
able to help me get credit. I now realize the Metro PCS does not offer customer service except automated to buy more goods and services but not help out with any billing issues. This phone service should be held accountable since they are making millions of dollars . Please Help! I will also contact the Telecommunications Board for Florida.
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Darenhall
July 7, 2011
Ported out my cell # I had for 17 years
This company using a false police statement released my cell # and gave out my high security password on 3 different acct # ( 727-409-5928) to a ex business partner that has stolen my cell # and acct info and had the # ported out to T mobile without my knowledge or a phone call to investigate before doing so . This has been my personal and business cell for 15 years and will have legal ramifications as well>...
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ss641
July 6, 2011
Customer Service
What a business model "or How not to run a company!!!
No direct phone number to local store - forced to submit to "Voice Mail Jail" for 1:40sec to get to the local store!
No corporate E-mail to complain to...just "snail" mail!
No Customer Service Reps @ Corporate...just more "Voice Mail Jail!"
Noticed the last post from 2007 said pretty much the same thing, I guess nothing is going to change until Chpt 11 filing, until then I'll wait to the last minute to pay my bill!
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wearesynthetic
July 2, 2011
No incoming calls
I recently bought 2 smart phones (optimus and ascend). After a few days people starting telling me that whenever they tried to call either phone... it would redirect them straight to voice mail. After testing the issue myself, it seems that whenever the phones and/or applications are utilizing any data, calls get automatically redirected to voice mail. When I took it to a technician at the corporate store, he tested the phones and got the same results. He said that he believes it is because metropcs uses the same wave for data and phone calls unlike some other carriers so when I'm browsing the web... I will not get phone calls nor any notifications of missed calls. Again... this is on both brand new phones so its not a phone issue and the store tech verified the problem. I had a ticket with technical support and they were unable to find the issue. I don't think a company should sell smart phones if your not actually able to provide the service for them. The customer service/technical staff was friendly but apparently are unable to help. Its pointless to have a smart phone if I cant use data without worrying that my calls won't come in.
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jonniboy
June 23, 2011
Family Plan
It makes no scense to get family plan with Metro PCS bc its the same exact monthly cost. Its not like its a discount or anything like other Cellular Services.
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Uvzz8
June 22, 2011
Very Poor Business
I've been a Metro PCS customer for roughly a year now. Two days ago, my phone broke. I went to my local Metro PCS store and purchased a new phone. My first question to Michelle, the woman who helped me, was if I could return the phone. She told me I could, so I purchased a new one.
Now I carefully read the return policy on the reciept. I was very careful to follow all the instructions so I could still return the phone. Two days later, I brought the phone back to the store and was told that I couldn't return an upgrade phone.
I talked with Michelle and reminded her that she told me I could return it. She stated that she never said that to me. My return was denied and I'm out $120.00.
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