Product arrived with "G" key broken off and loose in the box, and I could not put it back on. But the main problem was that the computer could not read my memory card or display video from camera correctly.

I contacted Meritline to ask about an exchange, but they referred me to Asus because Meritline said they don't handle returns and exchanges. Asus told me they would not exchange it even though the product is under warranty. Called Meritline again to complain. Meritline said all the operators were busy and they would call back. They never did.

UPDATE- Meritline finally called back the next day, but had no sympathy whatsoever. They only said they are not responsible the defective products they sell and I need to take it up with the manufacturer. Obviously, I'm just going in circles with this.

I bought some hard drives for my laptop on the same day that the rebate expired (I qualified for the rebate) well I noticed that they overpriced me so I called them and the next day they changed the price! I called them back and the stupid rep who answered would not reason with me. She insisted that I was wrong, and said I either keep it or return it with a 15% restocking fee…..I insisted that I only bought it because of the advertised price but she didn’t care. She told me that there was a coupon but there was no expiration date nor was there some noticed on the listing about a coupon. I emailed them explaining how upset I was and they never returned my emails. They have terrible customer service. I would call them on their regular business hours and they the message that they are unavailable would play until 12PM in the afternoon. Also, the same woman kept answering the phone and would get ticked off because I kept calling to get an answer. She was rude and would tell me someone would call me back and they never did. I spend 2 weeks calling them and nothing got done. Its $16 dollars, but what bothers me is the way they handled this by ignoring me completely. Never buying anything from them again, and will tell my co-workers to never buy anything for the IT department at my job. This sucks!

A record of the exchanges so far...

I have yet to receive a satisfactory answer to the following.

Please note:

I never received the goods (2 x flashlights).

Please send the flashlights or issue a refund.

I am not going to give in on this. My next step is to ask my credit card company to intervene and/or seek legal redress.

You have 72 hours in which to provide a satisfactory response.

Thank you

A long standing and previously satisfied customer (check my purchase history).


The flashlights did not arrive. I don't think I have the packing slip for the items you mention.
I did not expect to find flashlights with either of the orders received as you definitely advised they would be shipping separately.

The point is that your records should confirm what I say and yet you are making me responsible for checking your documentation.

I will check again at home for a packing slip but I am sure that those which arrived with previous orders made no mention of flashlights.

Why don't you send me a copy (via e-mail) of your records/packing slip so I have a point of reference.

Thank you in advance for your help.


On Wednesday, September 16, 2009, at 06:59AM, <[email protected]> wrote:

Dear

The item 248-424-001 was not shipping out from our oversae warehouse but from ca warehouse with items 215-313-001 and 237-038-001 in the same package,

If you have received the above package, you should have the things mentioned below:

A Copy or a scan of the packing slip
Stamp(s) on the packing slip (E.g. PK#, QC#)
Dimension of the shipping box (some boxes has it's dimension printed on the bottom) estimate
A Digital picture of the received item inside shipping box
A Digital picture of the shipping label on box or bag

Would you pls email back the information listed for us to trace.Thanks.


Any questions, pls feel free to let us know.
-Tina
Customer Service Representative
www.Meritline.com
Meritline.com: Huge selections of DVD/CD Media, Ink, Memory, Bags, etc

**Please include all prior email correspondence in your reply so that we may better serve you and provide you with a more timely response.
----- Original Message -----
From:
To: order
Sent: Wednesday, September 16, 2009 4:07 AM
Subject: Re: Order Number: 1345609 Waitng for completion

How can I send the details requested when a specific part of the order has not arrived?
This part of the order according to you notification was being shipped separately (direct from hong Kong with an ETA of two weeks from date of the original order). E.G. (see bottom part of this message for YOUR shipping references/details.
Ship in 2-5 days via Hong Kong Air Mail. Most customers receive within two weeks


I think the responsibility for the "investigation" lies with your offices.

With thanks


On Sep 15, 2009, at 7:05 AM, order wrote:


Would you please email us the following information for the investigation? Thanks a lot.
A Copy or a scan of the packing slip
Stamp(s) on the packing slip (E.g. PK#, QC#)
Dimension of the shipping box (some boxes has it's dimension printed on the bottom) estimate
A Digital picture of the received item inside shipping box
A Digital picture of the shipping label on box or bag

If you have any question, please feel free to email back.

Echo
Customer Service Representative
www.Meritline.com
Meritline.com: Huge selections of DVD/CD Media, Ink, Memory, Bags, etc.

**Please include all prior email correspondence in your reply so that we may better serve you and provide you with a more timely response.**
----- Original Message -----
From:
To: MERITLINE.COM
Sent: Monday, September 14, 2009 11:09 PM
Subject: Order Number: 1345609 Waitng for completion

I am still waiting for the following item:

52 LED Aluminum Case Flashlight (Black)-$7.14 after 35% OFF with Coupon Code:MLC24842435P [Exp: 07/31/2009]
SKU:248-424-001 Ship in 1-2 Business Days. Most customers receive within one week.

All other parts of the order have been received.

With thanks


Private:
Work:


On Monday, July 27, 2009, at 10:08AM, "MERITLINE.COM" <[email protected]> wrote:
>
MERITLINE.COM Receipt
*** PLEASE PRINT RECEIPT OUT AND RETAIN IT FOR FUTURE REFERENCE ***

Order Number:
Customer ID:
EMail:
Date of purchase: 7/27/2009 9:10:36 AM
Locale Setting: None
Payment Method: CREDITCARD
Card Type:
Card Name:
Card Number:
Account Billing Address Shipping Address
Name:
Address:
City:
State/Province:
Zip:
Country: United States United States
Phone:


Product Quantity Sub Total:
Silver 53" Camera Tripod with Bubble Level
SKU:215-313-001 Ship in 1-2 Business Days. Most customers receive within one week.
1 $16.99

3.5mm Microphone with Tripod for PC/Laptop/Skype/MSN
SKU:192-156-001 Ship in 2-5 days via Hong Kong Air Mail. Most customers receive within two weeks.
1 $9.99

Hercules Speaker XPS 2.0 10 Black Edition, 5 Watt RMS 10 Watt Peak Power (4769184)
SKU:237-038-001 Ship in 1-2 Business Days. Most customers receive within one week.
1 $24.99

Clear Hard Crystal Hard Case w/ Clip for Apple iPod Touch
SKU:188-015-001 Ship in 2-5 days via Hong Kong Air Mail. Most customers receive within two weeks.
2 $5.98

52 LED Aluminum Case Flashlight (Black)-$7.14 after 35% OFF with Coupon Code:MLC24842435P [Exp: 07/31/2009]
SKU:248-424-001 Ship in 1-2 Business Days. Most customers receive within one week.
2 $21.98

Subtotal: $72.24
Coupon(MLC24842435P): $7.69
Shipping (Ground Service): $0.00
Tax: $0.00
Total: $72.24
Thank you for your purchase.

MERITLINE.COM
https://www.meritline.com/

I purchased a flashlight on 9/2 for $20.Two weeks later it was selling for $16. I asked for a credit.

Meritline says they will not honor the lower price.

Asa longtime internet buyer, this is the first company that has ignored a longtime customer.

I will not use Meritline again.

Beware...

I went on Pricewatch to find cheap Canon Pixma ink cartridges. ABCink in California came up cheapest. They arrived fine but are impossible to install.

Instructions are terrible. When you fire up the printer, it can't read the new cartridges and thinks they are empty. The ABC instructions tell you to "go ahead and print until the out-of-ink error message comes up". You can't print anything in color because the cartridges aren't working!

After a week, two cartridges started. The cyan never did. So I get red cast prints. Useless. ABCink is apparently Meritline but no one speaks English or can read an email.

My first email to ABC was never answered. Finally I guessed that the foreign voice on the ABC recording was saying "Welcome to Meritline". These emails followed. Look at their answers from "customer service! They can't speak or write English.

Message: I'm just trying to figure out if Meritline is somehow connected to ABC Ink. I'm been having a problem with Canon cartridges I bought from ABC. When I call the 800, I get a recording of someone who can't speak English very well. I think she's saying "meritline".

Thanks in advance, Rob

Dear Valued Customer,

Thanks for your shopping with us.

Meritline is a brother and sister company with abcink. Would you pls email back for details about your problem ? We will check for you . And you can follow the installation instruction http://www.abcink.com/canon-cli8-pgi5-instruction.html to install the cartridge again fist .

Please let us know if we can assist you with anything else in future.

Once again thank you for shopping with us and have a pleasant day!

Sarah

Customer Service Representative

Dear ABCink,

I immediately ran into problems trying to follow the instructions included with the ABCink cartridges. I went to ABC's online instructions you refer to in your email below. They are identical to the print instructions enclosed with the cartridges. The most polite thing I can say about them is they do not cover many details of

1. Removing the chip "carefully using a blade".

2. Using double sided sticky tape.

3. Continuing printing "till another dialog box pops up".

So I went to ABC's website and called the 800 number. The voice said welcome to some name I didn't recognize which was apparently "Meritline".

NO ONE calling ABCink expects to hear some other company name! So I'm wondering if I have the right number. I hung up and called back. Got the same voice. The voice does not speak English clearly nor correctly. I couldn't get a live person to talk to so I left a voice message pleading for help with a printer that would not work. Then I wrote the email below.

Subject: instructions and install problems

I'm a first time user. Your instructions online and in print with my cartridges are wrong and inadequate.

Order #A-260306

I can't get my Canon Pixma ip4200 to recognize your cartridges.

Magenta was blinking, an error message described in your instructions came up, I followed instructions and it is working fine.

Yellow and Cyan are blinking, will not print (all prints come out magenta), there is no error message and a nozzle check shows all colors printing fine.

Please contact me ASAP.

Thank you, Rob

I never heard a word or got any acknowledgement of any kind.

Nothing. Zero. Nada.

So now it's two months after I attempted to install the cartridges. I need my printer so I simply tore out the ABCink cartridges and installed Canon factory cartridges and I have a working printer with ink monitoring also working.

Just a few of the PROBLEMS WITH ABCink:

1. Your instructions say to "remove the chip carefully using a blade". They DON'T say you have to cut the head off a plastic rivet, pry the chip off that rivet and slip it out from under the other pin since there is a slot, not a hole, on that side of the chip.

2. Double sticky tape is useless. Doesn't stick to either the chip or the cartridge.

3. The chip snaps into place anyway.

4. The error message never appeared for my Cyan cartridge in a months time. It eventually appeared at various times for the Yellow and Magenta. THE PRINTER DOES NOT WORK WITHOUT ALL CARTRIDGES OPERATING. WITHOUT THE CYAN, ALL MY PRINTS WERE RED.

In short,

1. Your instructions are no good, practically useless.

2. Your ABCink site apparently leads to Meritline but does not tell me. I thought I had the wrong number.

3. There is no response to my attempts to contact you through the ABCink website.

4. I've spent hours fooling around with your site, voicemail and ink cartridges so whatever I paid for them, they have turned out to be VERY EXPENSIVE.

My ABCink cartridges would not work until the 'ink-has-run-out' dialogue box came up. I was able to get them installed without any help from you or your instructions but I was never able to get the 'other dialog box' (picture 2) (ink has run out) to come up so I could 'click the yes button' and follow the rest of the instructions to get the cartridges to work in my printer.

After all this baloney, I have one question:

Can I force the out-of-ink dialogue box to appear so I can get the ABCink cartridges working?

Thank you for your concern Sarah, Rob (email back or call me anytime... this has been a nightmare for me. Who cares how cheap they are? I'm ready to put it all in a box and send it back to the ABCink owners.)

Dear Valued Customer,

Thanks for shopping with our store.

As our return policy is refund in one month, replace or instore credit in six months, we are afraid that we can not offer refund for you now. Could you please tell us if you would like to return for replacement or instore credit which can be used in your next new purchase and no expire date for it ?

Anything else we can help, please feel free to email back.

Best regards,

Jessie

Jessie,

I never asked for my money back. I've lost so much time trying to get them to work and trying to get ABCink to answer my calls and emails, the money is of no concern.

I asked how to get these things to work.

My long email below is full of questions about your cartridges and suggestions for improving your instructions, which I found to be very poor.

Here's my one question, which is at the end of my email below:

Can I force the out-of-ink dialogue box to appear so I can get the ABCink cartridges working?

Dear Valued Customer,

Thanks for shopping with our store.

Thanks for your email again. The chip may broke. We recommend you to return.

Anything else we can help, please feel free to email back.

Best regards,

Jessie

Customer Service Representative