Home bar purchased online and received it with cracked granite top. replacement effort is in its5th Month and I was told it would not be replaced before Jan 25, 2010. Correspondence is not answered, totally frustrating to contact them. I will NEVER buy anything from these folks again nor do I receommend anyone go through what I have in dealing with this company.

I ordered a stroller, never got it, no refund yet after a month. I should have read the reviews of this awful company before giving them any business. Check out the nearly 800 complaints to the Better Business Bureau.

I ordered a bunk bed from Mercantila. The wood was damaged. After hearing all that required I fixed this myself. The bunkbed was to come with 2 free mattresses of which I only recieved one. Many phone calls and e-mails later I was given the run-around. The second mattress has never arrived, and i am sure never will. THIS COMPANY IS A FRAUD!

Merchantila has been the worst customer service experience i have ever been through. first, their website advertised a table & chair set as "in stock". yet after 1 week of waiting we only rec'd a table and was told "the chairs were being delivered seperately". that was a lie. a week later we were finally told that the chairs were discontinued and that they could not get us them. i was furious at the fact that: 1) they advertised the set was "in stock" and 2) they would only ship the table knowing they had no chairs! we have tried many call to merchantilar trying to return the table. however, we have not received a response from merchantila and our calls go to people who say "they can not help me". reading reviews here, i am not alone. what a horrible company! if you buy something from them, pray it is is descent shape or you are out of luck!!!

There are not enough words in the English language (or any language for that matter) to decribe how horrible Mercantila is. My total order was over $2000.00 and was purchased in late November. My order arrived in separate pieces on December 28th. One of my curios arrived damaged and to date I have logged over 63 emails (that's one per day) and over 100 hours on the phone (just on hold!) I have received ONE, and only one, reply email - which did nothing to help me, and have NEVER, not ONCE, spoken to a real person. I have been transferred into full voicemail boxes, hung up on, and been on hold listening to elevator music until the battery in my cordless phone died. I still have a broken curio in my dining room, and the charges are currently being disputed with my credit card company. Mercantila has caused me more stress than I ever thought was possible, and I am out over $2000.00. I wish I would have done more research before clicking the "confirm order" button. Buyer beware!!