I ordered a Wolf Latex plush Futon Mattress, and it claimed to have a foam core and the picture and description showed it and stated it. However, when I received the product, it was under-stuffed with cotton or fiber and did not have any visible foam in the mattress, which cost me ~$320 on my credit card. After further inspection, I did find some foam in the mattress, but it is thin and not prominent like shown on the website. The mattress, after only two weeks, has flattened and hurt my back as well as my wife's. Once I inspected the product and made the discovery that the product I received did not conform to the product described on their website, I spoke to a customer service agent. The result was the company would not refund my money to-date. Supposedly, they have a 30 day money back guarantee, but their policy is not to allow returns on mattresses. I wish I had known that up-front, but the writing was hidden through various links. I felt totally ripped off! DON'T WASTE YOUR TIME AND MONEY BUYING THROUGH MERCANTILA.COM . Even if you have to pay more money, go through a more reputable web merchant, you might pay a bit more, but you'll get what you ordered and have less of a headache. This company has a C+ rating with the BETTER BUSINESS BUREAU with 971 complaints, last time I checked. Additionally, I created a negative product review and tried to post-it, but apparently, they are only posting up positive reviews on their site for this product. SO, BEWARE.

I placed an order for a table costing me over $500. I never heard regarding shipping. I called 3 different times. Finally they told me it wasn't in stock and they would refund my money. To this day, it has not been refunded. Luckily I put it on my Amex. Amex will take care of it for me. Bad customer service. Hard to get through to a billing department. Very disappointed. Won't order from them again.

Placed order on December 30th. One week later and after several e-mails and phone calls, I still do not have any shipping/tracking information. They charged my credit card the very same day the order was placed. Their customer service department seems to be based offshore, probably India or Pakistan. Stay away from this company. They have a great web site, very nice and professional looking. I purchased an inversion table from one of their daughter companies, http://www.inversion-table-direct.com. I am disputing the charges with the credit card company. They operate several other companies, all going back to mercantila.com, beware, stay away from this one.

Received damasged goods. Promised a $335 credit. Never got it. On phone waitng more than 30 minutes each time. Do not bother ordering anything with this company. Goods look fine but customer service is the worst. They need to be banned from web ordering.

DO NOT BUY FROM THIS COMPANY I tried to buy equipment from this company. I placed an order for over $3, 000.00. I was told it would be shipped in 7-10 days. No problem right? Wrong. I was told after 10 days that they can no longer get this product and I could have a refund of my money. It has been 37 days and I still do not have my money. This is the worst company I have ever seen. I will never do business with these people again!!!