When we got our phone bill this month it showed a fee of 19.95 for Members Edge Voice Mail Monthly this was never ordered but here it is on the phone bill. My husband called the number for the billing questions and spoke to some rep she asked him some questions and most of them matched age, address, ect. but the mothers maiden name was wrong. The lady said she would take the charges off the bill and to be careful, they probably got this info from some survey he did on-line. So be careful this company seems to be taking survey info and using it to bill your home phone later.