We purchased 2 mega blocks dump trucks for our 2 &3 year old. The wheel fell off the one truck, a simple product defect, resolved with a simple exchange. The store employee, than store manage refused to exchange the product on the basis I don't have my original receipt. Who keeps a receipt for a kids dump truck! Lets be reasonable. No amount of reasoning would change his mind so we have made the decision to NEVER purchase at a toys R us again. There are too many toy companies, not least Wal-mart, that stand behind the products they sell. Everyone should just shop elsewhere. The thousands they lost from us over a lousy $20 defective truck and their never exchange policy is just plain silly. Hope it was worth it. Feel free to join us in our boycot.