Mediacom Internet Service

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Category: Services

Contact Information
Sugar Grove, Illinois, United States

Mediacom Internet Service Reviews

Upset in Sugar Grove March 6, 2011

Slow On-Line Speed

Several weeks ago I contacted Mediacom via their e-mail customer service link to complain about my slow internet service. They never responded. So I called their Customer Service a week later and they scheduled a service visit during the week...they don;t have weekend service according to the respresentative. The service provided was very courteous and indicated that there was nothing wrong with my wireless router or computer or the wires coming into the house. He indicated that this part of Sugar Grove has a 90% usage level and slows the internet down below contracted speeds between the hours of Noon and midnight. As a result the gaming software and business software that my son and I use fail mid use and indicate problem with internet connection. Service tech said nothing they can do until Mediacom adds equipment to lower the load on the system. He indicated they did this in a nearby town and service has much imporved. However he indicated that I should request a reduced service fee until it is fixed since Mediacom cannot provide the agreed upon service speed levels. Downloads should be around 12Mbps and uploads around 1Mbps. Actual speeds are intermittent between 6-11 Mbps download and 0.9Mbps on upload. So I called today to see if I can get a reduce service fee since the service bumped my software twice this evening at midnight. They indicated they need to send ANOTHER technician out to the house and look at the service again! In order to meet them I have to take a day off from work since they do not have weekend service. Needless to say I AM UPSET! I lose $400 per day and have to pay Mediacom to provide substandard service.

Trevor April 6, 2009

Worst service ever

Mediacom Internet Service

I am a Mediacom customer for a year and a half. I have always had issues with their customer service. I always have internet outages and some of them would last for days. I have to wait atleast two days before anyone would come out and fix it. But this time, they just killed my patience. I lost internet on 12-08-2004. I have voice over IP phone, so I lost my phone as well. I told them that don't call before coming because my phone is dead.

They insisted that I have to have a phone for a technician to call. I again explained to them but the customer representative became rude and told me that he can't do anything otherwise. So anyways, the technician didn't show up on the scheduled day. So I called and rescheduled again requesting not to call as I don't have a phone. So finally he showed up on 08-14-2004. He looked at the modem and told me that I have to buy a new one or get one from Mediacom. So I bought a new one but that didn't solve the problem. I called from work to reschedule. The guy asked me to do a power cycle. I told him that I have done it.

He asked to do it right now because he has to make sure. I explained to him the whole situation that I don't have a phone and I am calling from work. I expected some sympathy but he told me that I should get a cell phone. I hung up on him and called again and rescheduled with another rep. I told the other rep that you guys should not even charge me for this month as a courtesy for all the inconvenience and anguish I faced. She started arguing with me that Mediacom doesn't do that. As courtesy I can give you credit for the time you had this outage. I got pissed and told her that what the hell do you mean as a courtesy. That's my right.

You are not doing me any favor by crediting me for the outage. A technician showed up on 12-17-2004. He ran some tests and told us that there is nothing wrong with the modem. It's Mediacom's signal that is causing the problem and it's outside of my house. He installed some booster at my house and my internet came back. Within half an hour of his departure, I lost my connection again. I am still without a connection and waiting to finally get this issue fixed.