I called to make an appointment for washer repair service - explained that the washer was located in OUR RENTAL PROPERTY IN another city and that my husband would have to be there to allow for entrance into the property. We were given a window for Sat. between 8a.m. and Noon. I called the day before to confirm the appointment.

Husband left our home at 7a.m. and was at the residence located in San Francisco. Since the tenants were going to be out of town - husband was sure to be there on time.to open the door.

By ll:30 a.m. there had been no contact from Sears. Called the business office at ll:45 and was informed that our unit was the next on the list. l2:l5 p.m. service man called to say he would be GOING TO LUNCH and would then take our unit next. I informed him that this would not be acceptable. He stated he had been overbooked for the morning but said he would head for the unit in about l0 minutes.

Having thoroughly explained our situation - I would have thought that with being such strong Sears Customers that some consideration would have been made. For someone to have to wait over four hours is inexcusable.

The repair man receives his list and am sure it consists of some kind of order and he is probably unaware of special arrangements which have had to be made. But if our repair was last on the list - then a phone call could have minimized the wait time by alerting us.

Let me assure you that this experience will not soon be forgotten and I hope you give some thought to Customer Service.