We purchase a Amana washer ( model # DLW330RAW) - ( serial # 11495296AP ). With this purchase of the washer we also purchased a extended warranty that was a 3-year contract. Last year 2006 washer started acting up we called for service, this was the first time someone came out to fix washer.

At that time they replace belts . They did this twice. Now washer is smoking making loud noise. We call again another repair person can out. At this time service man told us that the washer had seized up again because the service person before him left something undone.

This was on July 19th , 2006 at 12:48 pm. At this time service person said he had to order some parts and he would return on July 27th, 2006 at 2:16pm to repair washer he completed this on July 27th, 2006. This is what was replaced ( transmission kit, milks tool bearing, main bearing assembly and belt spin and pump.
Washer work alright until this time here which was January 18th ,2007. Call at 11:05pm and talk with a customer service rep name Camille ( this all under our present Maytag Dependability Plus Service Certificate) .
. I was given a claim number 1780357 and a date January 19th , 2007 also a time frame that the repair person would come to check this problem out the time frame was 8:00am to 5:00pm.
About 2:30pm I called to check too see if repair man was going to come. At this time I was informed that I was not schedule for an appointment.
Because the call was received after 5:00pm which the customer service rep should had mention this when I called on the 18th of January ,when you call after 5:00pm you can not be scheduled for service visit.
Today when I called back I ask to speak to a supervisor
I was put in touch with a supervisor named Jake his line # is 55347.
He is telling me that nothing could be done for me to call Maytag. Called Maytag and I was switch back to a A&E rep at which time they switch me to Sears and Sears switch me to back to A&E which I finally took a date of January 25th ,2007 between the hours of 8:00am to 5:00pm. I have set waiting for this repair person all day long .
This is really terrible that you pay your money for these services and still you get no satisfaction . It's has if you are being taken advantage of.
I am totally dissatisfied with the work that has been done on my washer it has not work right since these service tech have service it.