Mayan Palace
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Category: Services
Contact Information
United States
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Mayan Palace Reviews
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Barbara D
May 23, 2011
Promised item and no response
Purchase time share and was promised a cruise of my choice from their listings have emailed several times to manager Kendo and have not any response. Suppose to use before end of year. How can I use if noone answers me.
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ldanker
May 19, 2011
Timeshare
I feel that I was taken advantage of and lied to when I purchased a timeshare at Mayan Palace. I was given many verbal commitments that I now know are lies.
I repeatedly told my salesperson Lucia Perez that I could not afford another timeshare. She and the manager Eduardo, told me that they would buy my cabo timeshare for $10, 00 - $14, 000. I was told when I return home someone would call me to send in my ownership papers. I was told that the Mayan Palace took the tax credit and that in 90-120 days I would receive a check from the broker. I returned home and when I did not get a call I started investigating the Mayan Palace and learned that many people had been promised the same thing and that Mayan Palace does not come through on the
Verbal promises made during the presentation.
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Mary179
February 14, 2011
Timeshare scam!
/complaint has been removed at the request of the author/
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Tatsoy
February 9, 2011
Holiday System International bait and switch
We signed an agreement with HSI last 10/30/2010 with our Amex card believing it was Mayan Riviera.It was high pressure selling and long hours ordeal. When we got back to our hotel we start searching the Internet and found out lots of complaint against this company. Two days after we signed the agreement I contacted Emilio Criado who claimed he is the right hand man of the owner like he introduced himself but never returned our call. We immediately called Amex to hold payment while investigating our complaint.It took 3 months and finally Amex wrote us a letter stating that HSI will cancel but they will not refund our money.Being a good and loyal customer of American Express we expect that they will help us in this situation when we immedietly reported it 2 days after we signed that we got scammed but they did not.
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Tasha
January 13, 2011
Scammed
Oh my, I wish I would have known to research time shares or "vacation ownerships" as the Mayan palace likes to call them, before our first vacation anywhere in 2006. My Husband and I left or 3 children at home and spent some money on a much needed vacation in Mexico. We got hooked into going to a presentation, which were (I now know) we were lied to so many times throughout. All the lies are the same as the ones I have read on here.
You can sell any weeks you don't want to use or cant afford to use and actually MAKE money. We now come to find out there are parts of the resort we cannot use, only the grand Mayan members. and the list goes on and on...
This past November 2010 we decided to take our kids with us to the Mayan palace in Mayan riviera, figured if we had it we may as well use it! This is NOT a resort we would stay at by "choice". Sure its beautiful and all that, but the food is WAY over priced, the whole place is nose in the air just a little to "stuffy' for us. They got us on our first day, promising they weren't trying to "sell" us anything, just letting us know about new programs advantages, etc... so we go to the breakfast only to be lied to all over again, and again and again... you know how that 1 hr turns into 3?!?!?
They basically tried to scare us into "upgrading" our membership telling us how the one we had would cost us SOOO much money etc...
I'm not going to go into every dirty lie these criminals told, I know those of you reading most likely have heard it all before. But I WILL NOT sit back any longer and just except the mistake we made. What they do to vacationers is completely unexecptable. I really don't see how they get away with it. I will complain to whoever will listen for as long as my fingers can type. I wouldn't recommend a fly to the Mayan Palace!!
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mayan palace sales
May 17, 2010
Mexican Timeshare took hundreds of millions
LOS ANGELES (CN) - A federal class action complaint accuses El Grupo Mayan Palace of bilking U.S. citizens of "hundreds of millions of dollars" in Mayan Resorts timeshares, using "high-pressure fraudulent sales tactics that are comparable to the worst tactics ever employed by used car salesmen in a Hollywood movie."
The complaint states that the "defendants earn hundreds of millions each year from such sales by systematically misrepresenting in sales presentations and documents the value of the timeshares they are selling. Defendants as part of their scheme also have misled Plaintiffs as to their rights under Mexican law."
Plaintiffs are represented by Boies Schiller & Flexner of Oakland.
Here are the defendants: Desarollo Marina Vallarta SA de CV, El Grupo Mayan Palace, Daniel Chavez Moran, Daniel Omar Chavez, Scott Erikson, Casey Jon Owens, Canamere Inc., Huffsmith-Kohrville Inc., Preferred Vacations Inc., Premium Travel Services Inc., Resort Solutions Inc., Seven Oceans US Inc., AZM Marketing LLC, Resort Quality Controls Inc., Resort Condominiums International LLC, and Resorts International Marketing Corp.
Check this website www.bsfllp.com/.../Mayan%20Civil%20Initiating%20Docs.pdf
An Attorney from California helped other members, they were misrepresented by Mayan sales team, don't let this happen to your family and spread the word.
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Remy
April 28, 2010
Run away from them
I worked for the mayan palace for about 3 months. that was until i quit due the fact that i could not live with the fact that the devil is alive and well every morning in the morning sales meetings.
at the mayan cancun, the manager encourages cheers as he announces the sales from the previous day from 7, 000 to 300, 000. he also however encourages another manager to come over "for credibility" and bring a "resale" which is COMPLETE BS. The rental brokers are also BS and the Verification Loan Officer you visit after you sign all the contracts, is in on the deal. they DO NOT work for the developer and they know exactly how things were worded to you so they can "verify" it all over again.
I can go on and on, but to make it short, take it from someone who witnessed it first hand, DON'T BUY FROM THEM. and if you did, go immediately to PERFECO IN Mexico AND CANCEL IT. YOU WILL NEVER MAKE A DIME OF "YOUR INVESTMENT BACK" ON RENTAL, NOR, will it work the way you were told. you also won't even be able to use the timeshare to return to another Mexico destination for 2-5 years.
all the salespeople walk out of there with 5 to 200, 000 a month OF YOUR MONEY! MY ADVICE -- JUST SPEND AS YOU GO AND FORGET TIME SHARE ALTOGETHER UNLESS IT'S IN THE UNITED STATES.
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Mario
March 31, 2010
Thieves
We bought a timeshare about 5 years ago and still regret it to this day. I feel we were taken advantage of in many ways. They prey on tourists. I am not sure how the sales people can sleep at night. I have deposited weeks with RCI and realized that there is never any thing available for trade. The only ones that are available are all inclusive resorts in Mexico that charge a fortune per person per day for food. We also realized after we spent about 17, 000 for our timeshare that other tourists got the same deal for about 1/3 the price. We were also told we couldn't get out of the contract because of some Mexican law but once I researched it when we arrived back in the states I found out that you do have 3 days to cancel your contract but when I called of course they said it was too late even though I told them we weren't told the truth from our salesperson. 95% of what he said was a lie. The timeshare sales people in Mexico is the one reason I do not like to go there. They are relentless, liars, thieves, and just give Mexico a bad name...do not buy a Mayan Palace Timeshare you will regret it.
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Zed
February 10, 2010
Worst place to go
They are a fraud they will do anything to sell A timeshare. They lie constantly to every one, I was ripped off by them.When you try to contact then they always give you the run around they should not be alloyed to rip off people anymore.When you go back they give you a different room that they sold you and every year the maintennace fee goes up . They do not tell you all these things when they are triying to get yo to buy a time sheer.I spend more than $7.000 and I get the worse room there.
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EdwF87
January 19, 2010
Scam
While on vacation in Nuevo Vallarta my wife and I were approached by a sales rep from the Mayan Palace to take a one hour timeshare presentation. We were told that we would recieve free gifts like cartons of cigarettes, alcohol, etc., for attending this one hour presentation. We were also told that we would be picked up and returned to our restort by taxi. To make a long story short, after one hour we told the sales rep that we did not want to buy a timeshare. The one hour presentation only took four hours, we were brow beaten by no fewer than seven sales reps, we did not recieve a single gift and to top it all off we were left stranded and had to find our own way back to our resort. We have been back to Mexico several times since and have avoided the Mayan Palace timeshare sales pitches like the plague. In closing, I would not accept a timeshare offer from the Mayan Palace if they offered it to me for free for the simple fact that I would not want to waste another four hours of my precious vacation and I can not afford what the Mayan Palace offers for free.
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