Never sent the trail and charged my account $4.99 and $78.93 When I callled them about the charges Max Fernandez told me the charges are valid you never call to cancel. How can you cancel for something you didn't receive. I ask for a tracking # and was never given one. Total ripoff. Who do I call about this.

I ordered the Max White Teeth Free Trial off of the internet and then later noticed that I was charged $78.93 four times in one day. I contacted Max White to complain about the charges and to find out how they could just charge my account when I never ordered the product to begin with, and that I had only ordered the free trial kit. The representative told me that the ad did say that if I didn't cancel the order with-in so many days, that I would be automatically charged $78.93 every month and that a new kit would be sent. I told her that I wanted my refund of the 3 extra charges and also said that I wanted this account cancelled. I also told her at the time of my contacting them, I had only received the initial trial kit, and that I had never received anything else. She told me that the 2nd kit was probably in the mail, but to try and keep me as a customer, she would include a $40 discount with my refund which would have made the total $276.79. She then told me that it would take anywhere from 30 to 45 days for the transaction to take place. I waited 40 days, and still did not receive any more product nor was my charge card credited. So I called back. And after three phone calls, because I was actually told that they did refund me money on the day that I called in originally, and two hang ups... I was finally given to someone else who claims that my refund would be credited with-in 4 to 5 days, and that a member of their management team would be contacting me with 72 hours to follow up on the transaction. So as of today... I am still waiting for the refund and the phone call.

I recently fell prey to a sam invoving a so-alled free trial of tooth whitening gel. They offer a trial sample for shipping cost of 4.99. If you do not read every word of the fine print you will end up getting charged $78.93 for the "free" sample, and then they will start sending you shippments every month at the cost of $83.92. Cancelling is a HUGE pain, they try everything to get you to keep going, and when I told them I had returned the product shipped and had a tracking confirmation number to prove it, they quoted more fine print stating that beause I did not ship it properly according to their procedures (this includes some "RNA" number that you are supposed to have called them for first) they will not accept the product. So, they have the product in their hands and still refuse to refund my money due to a technicality. Even the promised return call from a supervisor never materialized "due to the fact that everything had already been sufficiently explained to me." I cannot stress enough that this is a company you want to stay FAR away from unless you want to spend hundreds of dollars for trays that dont fit, bleaching gel that leaks out of the trays, doesn't work, and tastes terrible enough to make you gag.

Max White Teeth advertized on the WKYC channel 3 web page about a trial tooth whitening product, pay only shipping of $4.99. No one reads insurance contracts or lengthy terms and aggreements that hid the catches. I received the sample that was 2 days worth of product. I used the sample and it seemed to work ok, but did not want any more so never ordered any. A charge on 5/17/2009 from Max White Teeth appeared on my charge statement of $78.93. I disputed it with their customer service reps. which were not easy to understand because they were from India or Pakistan, and they just kept repeating what they were trained to say. Needless to say, I received no satisfaction, and didnt even get any additional product for the $78.93. The date today is June 22, 2009.

REPORT THIS COMPANYto the FTC & BBB of So. E. Florida (561-842-1918 ext. 150), as I did. We need all the help we can get against this swindler! Also, I suggest you call 866-964-1011 REPEATedly TELLing THEM THAT YOU STILL HAVEN'T GOTTEN THE PACKAGE they charged you for. I did this with my second unwanted shipping, & WAS FINALLY TOLD THAT $83 WAS BEING CREDITED BACK TO MY CARD.