I have been a member at Massage Envy for two years and always thought it was "ok", but just that! But the last time I went in they booked me with a he/she names Jennifer, she looked scary but I got past that. What really got me was she LEFT THE ROOM twice for about 10 minutes and told me my body was downloading the moves!!! When I complained to the front desk they said she did "Bowen" therapy WTF!!! It's getting way to bad there, they hire anyone, I don’t know if their even certified. I am canceling and will put the money out for a REAL CMT!!!