First they'll annoy you with harsh, rude conversation. You ask any question, they will not answer. They'll hang up the telephone while u r talking. All falsified documents nothing is true. They sent me a invoice receipt that says I bought a phone and never paid but actually the signature is not mine. Why an attorney (Kim William) is picking my call when I call AAA credit collection agency? I don't understand. Please do your research online. Read postings in ripoffreport, complaintboard, best business bureau websites