I have had the service for 7 months, they ran a special for black friday to add 5 years to the service for 59.95. I paid, but only received 4 years, after hours on chat session with 4 people that can't add, I got nowhere. They say that I was getting the 5 year plan, but it only added 4. I have all the screen shots of the plan offer and chat sessions if anyone wants to see them. Steve