Macy's Credit Services

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Category: Business & Finances

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United States

Macy's Credit Services Reviews

Robert22 June 7, 2011

Deceptive practices

The Macy's credit services department withdrew their decision to honor what they promised in the last minuted, thus impacting my credit adversely.
I was promised that if I spent more than $400 dollars on my card, my late payment mark on my credit report would be removed as a courtesy. The whole reason behind being late was that their email notification system does not specifically say whether you are late or not; it's very confusing to the consumer.
Long story short, after spending the $400 on my card and paying it off, I called them back and they bluntly told me in my face that they would not honor what they promised!!!
I am going to contact Better Business Bureau, other consumer agencies as well as blogs and credit reporting agencies to let them know how deceptive/misleading and dishonest the Macy's credit services department really is.
Please join me in sending your complaint to bbb.org.
We need to let the CEO know that we are not to be taken advantage of. We have power.

ElJayD September 27, 2010

Calls from India sourced service

I kept receiving calls from 727-556-7300 4 and 5 times a day. When I would answer, there was NEVER anyone on the line. So, I stopped answering and tried calling them back. Always a recording and never an answer. Today I finally reached someone to find out it was Macy's trying to reach me.

It is RIDICULOUS the number of times they called and had no one on the line. Every day of the week.

I finally called the 800 number listed on the Macy's website and was connected to a call center in India again.

I am TIRED of Macy's and the way they are treating a former Marshall Fields customer of 20 years. They do NOT even begin to compare to Marshall Fields and need to learn how true customer service is handled.