Lowe's Home Improvement has failed me repeatedly—five times to be exact That's how often I sat in my house looking for their delivery truck to unload a refrigerator and a stove so that my contractor could start on my kitchen.

Five times they failed to show—three times I had to take off work.

The problem, in my opinion, is incompetence and an outdated tracking system. When I tried to contact the managers-in-charge (as I was directed to), the kicker is they don't have voice mail, nor do they have direct line.

Lowe's Corporate seems to allow accountability to slip because no one person is effectively able to track an order and no one person is able to be reached easily. My order (after one month of waiting) was passed from person to person.

Never deal with Lowe's. It cost me over $1, 000 in lost times and contractor fees.

On October 16, 2008 I went into Lowes, located at 2250 Lake Washington Blvd, West Sacramento, CA to see if they could match the paint to what I have in my living room, which is beige and spoke with an associate in the Paint Dept.. I was assured he could match the paint. After taking the paint home and painting the wall I was trying to match I noticed the color wasn’t even close to the rest of the living room. I took the paint back to the store and again I was told by a different associate the color that had been mixed was wrong and that he could however mix the correct color. I again took the paint home and again painted the wall and again the paint was not only wrong, but further away from the color I was trying to match than the first can. I again took the paint back to the store and again was assured that they could match the color and again they couldn’t. After painting the same wall three times with no success from Lowes I decided to go to Kelly-Moore in West Sacramento. They matched the paint perfectly the first and I am very happy with the results, but not with Lowe’s, not only because of all the work they had me doing in painting the same wall over and over, but the attitude of the store manager when I explained the problem. I went back into the store October 26th at approximately 6:P.M. and asked to speak with the store manager. I was greeted by a young man and I explained the problem I had experienced with the paint and told him that since I had spent so many hours painting the same wall over and over because of the inability of Lowe’s staff to match the color after being assured they could I felt I should be compensated for my time. He asked me what I had in mind. I told him I was also there to pick up a new fireplace screen I had order and I showed him the receipt of $231.66 and asked him if he could adjust the price. His reply was just a flat, “NO”. I then said, “then I could cancel my order and go over to Home Depot and purchase the fireplace screen from them couldn’t I?” His reply was, “THAT’S RIGHT.” Being unhappy with his attitude I then asked the name and address of Lowe’s C.E.O. and he told me he didn’t know who that was, but gave me the main offices phone number. Well, I didn’t cancel the order for the fire place screen although I felt the store manager didn’t care if I did or not.

I sent a letter to Robert Niblock, Lowe's C.E.O. and his office didn't have the courtesy to reply. Instead they notified the store and told them to call me, which they did. While I was at work two phone messages were left on my home answering machine. One message was from the store manager and the other from their district manager. Both leaving the same message, "THEY WOULD CALL ME BACK REGARDING MY COMPLAINT." They never called back. After waiting a considerable time I sent another letter to Lowe's C.E.O. and again I received the same messages on my recorder.

Now I have cancelled my Credit Card with Lowe's Companies and I will never set foot in one of their stores again. My friends and neighbors all saw what Lowe's put me through and the feel the same way.

I was at the register to check out a small item. The charge came to $4.00 and I handed the check out young man a $20.00 (no doubt it was a $20 because it was all that I had with me) he gave me change for a $10.00. I informed him that I gave him a $20 dollar bill and he stated that "I don't think so!" He was rude to start with, as he was talking to an associate while doing a cash transition. The manager told me that he checked the till and it was only off $.39. I told him that what this means to me is that the till was $10.00 short before my transaction. While I was speaking with him he just decided to walk away from me while I was still speaking. This really infuriated me. I told him that I was still speaking to him and to please not to walk away while I was still talking. He stated that he was going to get my $6 dollars change and the receipt. I said fine, right after I am done talking to you. He became very, very rude! Not only did they short change me $10 dollars but I was very insulted by the treatment I received. There is no customer service there. I have spent a few thousand dollars in this store in the past two years and to be treated like this is not the way to keep customers. Besides the fact that they stole $10 dollars from me too!

I recently went to lowes in foley, al and waited 30 before anyone waited on me. I was shopping for lighting fixtures. I finally found someone to help me and she ended up being very rude. I didnt get to catch her nametag backwards but she was kinda on the short side with blonde/light brown hair, maybe dirty blonde. After about 15 minutes of dealing with her I decided to leave and just go to home depot. I don't come into the store being rude and dont expect the employees to be rude to me either. I was buying lighting fixtures for my whole house and spent over $1, 200 at home depot. I was very dissappointed and will never shop Lowes again.

We hired Lowe's to replace the roof on our home. Having the work guaranteed was important to us and they contractually guarantee their work. We paid $11K for the project. The installer removed the roof, threw the old roofing materials all over the lawn and left to complete other jobs he had started. This left the home open to the elements and when a tropical storm dumped 4" of rain in our area, it all ended up inside our home. We could not locate the roofer. After all the damage was done, we were told by a Lowe's representative that we needed to hire another roofer to close up the roof! "It is, after all, your investment. You need to find yourselves a roofer." We found one who was told by the store manager, district manager and Lowe's insurer (SRS) that he would be paid for his work two days after submitting his invoice. It is six months later and he is still not paid.
We are faced with hundreds of thousands in damages (11 rooms destroyed - house built in 1837), mold that is 317 times greater than outside samples taken and are not able to get Lowe's to honor their verbal or written agreements to "make it right." They will not take care of the mess they made and have hired a lawyer which means, I guess, that we must also.