I bought this kit which is supposed to be light auburn color base and comes with a highlighter that you apply after you put the base coat on.

I now have a real mess on my head!!! After paying for what I thought would be the best; I now have red hair; no highlights!!!

I could have had this hair color from another product for less than $5.00.

I have used Loreal in the past and been satisfied, but this is totally bogus!!!

Please let me know if Loreal would adjust my loss in some way.