LocalNet

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Category: Services

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United States

LocalNet Reviews

Travis March 12, 2009

Long distance charges, local number routed to a long distance number without approval

Telephone Calling Area
It is your responsibility to contact your local telephone company to determine if use of a particular LocalNet dialup number will cause you to incur long distance toll charges. LocalNet is not responsible for paying any long distance or toll charges incurred by you through your use, or attempted use of your LocalNet account.

The above is from LocalNet...I called the phone company to confirm the number that my computer was dialing was local...the number on my long distance bill was not the one my computer said it was dialing...over $400. in long distance charges they say it's my problem and I am not allowed to speak with a manager. Poor service by LocalNet!

May 13, 2008

Watch your credit card statements

We moved 9 months ago. Called and cancelled our service with LocalNet (ISP) last June. Asking them specifically if we needed to do anything else. Nope...we were set! (They did NOT request a letter at this time)

Fast forward to yesterday. We get a bill claiming we owed the for January and February of... this year. (6 Months after we had moved to a different address.) Their story was that they had put our account on HOLD for six months...(why would we put it on HOLD when we were moving out of the house) so that was not true. When we told them this then they said..."Oh, then we didn't get a cancellation letter." They did not ask for it when we cancelled and why would they put it on hold if we had not contacted them to cancel in the first place.

Now they send a letter of demand... threatening to take us to court if we do not pay $37. Bully tactics and I'm mad. It's not a lot of money but it is fraudulant business practice and it turns my stomach. They figure the little guy will just pay and be done with it.

Please research LocalNet and watch your credit card statements.