Linens N Things
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Category: Services
Contact Information
W. Happy Valley Road, Phoenix, Arizona, United States
Phone number: 623-581-5266
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Linens N Things Reviews
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November 22, 2008
Did not ship items and charged me
I ordered $150 of merchandise on line from Linens n Things. They are going out of business. They only shipped about $110 of merchandise. I emailed them back and forth every day for over a week. At first they told me they would make it right and now they refuse to ship the remaining merchandise and they refuse to give me a credit.
I have no way of proving that they did not ship me everything in the box. So I am out $40. They are a sleezy operation.
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November 18, 2008
Charging me for something paid for by AMERICAN EXPRESS
On October 3, 2008 I received my Linens N Things credit card. I went to Linens N Things and picked out a giant cupcake pan - HERE'S THE PROBLEM.
The cashier Krystal tried to ACTIVATE my card - this went on for 22 minutes. She got customer service on the phone and they kept saying swipe it again, swipe it again - THE CARD NEVER SHOWED UP ON THEIR COMPUTER.
I had to get to work so Krystal said try to activate the card myself when I get to work.
I paid for the Cupcake Pan on my American Express card. The receipt shows the transaction on my American Express receipt and I have my list of payments to the various people I used my American Express for. They paid Linens N Things.
I went to work and tried to activate the card and their office said they have the transaction. I said how could you have the transaction because it never showed up on Linens N Things computer and I paid for it on my American Express card.
I have send two certified return receipts and totally explained the situation but they are turning a deaf ear.
My friend suggested that before they try to ruin my credit - just send them $25.43 and be done with it. So that means I gave in and paid TWICE.
Originally I was going to buy a Kitchenaid Stand Mixer for $300.00 - I said to my friend do you think I would have sent them a double payment.
They are paying no attention to me - because THEY ARE GOING OUT OF BUSINESS.
Just because their computer in the store did not show up - I have to pay the piper twice for a mistake I did not commit. Why did they send me a credit card when they new they were going out of business.
What can I do about this. Should I send them additional money and be done with it and suffer the loss and tell them to shove it where the sun don't shine?
Thanks.
Bonnie Greenberg
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July 30, 2008
Coupon not accepted
I was very surprised and disappointed that I had a coupon for purchases or $30 or more and I tried to make a purchase of $32 + with taxes and my coupon was rejected. My purchase without the taxes was $29.97 plus taxes and I was told it was 3 cents too little. The coupon state for purchases of $30 or more and didn't state anything about taxes. It appears that you are not interested in my business and I will be certain to bring it to the attention of the public and all those who I come in contact with, and will recommend your competitors Bed Bath and Beyond to all. In these difficult economic times, we must all be considerate and flexible to help deal with these trying times. You prefer to lose 30 dollars of business for 3 cents.
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March 27, 2008
Very questionable business practices
I went into the store to pick up an advertised sale item. They were out of stock. They told me they ran out the first day of the sale. This has happened every time I have gone into their store in the 3 years they have been open here except once. I have heard this complaint many times about this company. Get the customer into the store for a sale item, they're out, but look at this similar item for twice or so the price. This has happened to me within an hour of opening on first sale day. It seems like very questionable business practices.
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January 18, 2008
Fraud gift card!
On 12-31-07 a Linens N Things promotional flier was distributed inside the Arizona Republic. An ad in the flier stated a Dyson Animal vacuum cleaner was $549.99 with a 20% discount AND a $50.00 GIFT CARD. I went that very day to purchase this vacuum and was told they had none... nor did they have any prior to the ad. The other stores did not have any either. I would have to order it over the internet. The sales lady, Heather, was nice and helped me order it on the computer right in the store. I asked her how I get the Gift Card and she said once the vacuum was delivered to my house Linens N Things would send the Gift Card.
This was not true. I have contacted Linens N Things corporate office as well as the local retail store. Now I am told it's a rebate. I still have the original flier and it is clear it is a FREE GIFT CARD. There is no mention of having to apply or send anything away, such as with a rebate.
I was told last Tuesday, Jan. 15, that Chris (assistant manager) would mail a 'rebate' form to me. When I did not get that by Friday I called and spoke to the manager, Terry. Terry told me Chris had been unable to mail me the 'rebate' form but that Terry would mail be one. Now, since it is a 'rebate' rather than a gift card, Terry told me I have until Feb. 7th to have all the necessary paperwork sent in.
I will never do business with Linens N Things. I will be contacting the Arizona Attorney Generals Office on Monday.
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