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2ndprimetime
May 4, 2010
New Pool Liner Leaking
I ordered a Pool liner last year after 30 days and no call from them I went to the store in Woodstock Ga. Where I purchased it to be told that when I ordered it the Manager was a fill-in while the normal Manager was out of town, and it was never ordered. The manager at the store this trip was the actual manager and he got it ordered. 1 month later they show up to do the install it is now 2 months $3800.00 later. Pool liner is leaking found out that the crew that had installed it had been let go and Leslies had already had to replace other liners that they had installed. They sent out a technician to dye test the pool, they sent out technicians to check pool levels then they wanted to send out a diver a month later after 25 to 30 calls from me I'm told that it's to cold for a diver so they would close the pool and call me in the spring. Never heard another thing I had to call them so they sent someone out to dye test the pool WTH. He gets here and took the cover off and guess what. When they closed the pool they didn't bother to clean the leaves out it took 3 weeks for the diver to show up now the "Manager Ed" after 5 calls to him and to the service dispatcher I get a return call from him stating that he wants to send out a leak detection company and that they would be calling me the next day 5 day's later I get a call from them to find out they can"t do anything unless the pool is full and clear it is almost a YEAR and I still have not been able to use the pool.I want my pool liner replaced enough is enough NEVER USE THIS RIPOFF COMPNY UNLESS YOU HAVE MONEY TO THROW AWAY. NEVER A RETURN PHONE CALL, ONCE THEY HAVE YOUR MONEY GOOD LUCK WITH GETTING SERVICE. If I don't get this matter settled I will be seeking out others for a possible class action suit.
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Mike
March 3, 2009
Would not honor warranty
I bought a pump motor last June 2008, and it started making a squealing noise at the end of January 2009. It has at least a one year warranty. After removing it, I returned it to the store. The manager was out sick and 3 days later I still had not heard what the deal was. The 4th day, she informs me that indeed the motor has a problem, but it was caused by my pool water. ????? I had to get a quick education, so I come to find out that water only gets in there if the seal is bad...mine was not. Also there is not one bit of water damage, ie, calcium deposits or rust to be found. She claims that a discoloration under a rubber washer is rust, bet after showing it to 3 seperate pool equipment experts they tell me it is lubricant seeping up through the motor, discoloring the metal and is absolutely not rust. They also told me that the brand Leslies sells, Emerson, is notorious for burning out bearings, and this is what happened, not water damage. So, Leslies employee is lying, and even the DM backs her up, and he has never seen the motor. I emailed pictures to the Corporate office, and have no response. I have since become an "expert" myself, having reinstalled a new motor from a reputable company. I have also come to learn that they have a pretty ugly reputation all around the country, so I am far from the first they have screwed. I am pursuing this further, because I am right and hate being lied to. Others should beware of shopping there. I never will again.
I have photos, but too large to attatch, so your site says.
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