I was promised a pair of glasses within 10 days of purchase. Since the ones I ordered there previously were about to fall apart (perhaps that should've been a warning flag) and were only a couple days later than that, I figured they'd be on time. I was about to be sorely disappointed. I called when they were two days late, a nd was treated rudely like an annoyance for wanting to know where the glasses I paid for were. I called two days later yet, same thing. Finally 12 days later I cancelled the order, after the previously glasses were completely destroyed and I was desperate to get the new pair. I went to another place which gave me glasses of a much higher quality within 3 days. Apparently their 'Central Lab' is incompetent and kept screwing up my lenses which were no problem for another place.

I am writing because of the atrocious customer service I received at the Warrington, PA location. I ordered a pair of eyeglasses on July 30th and was told that the glasses would be ready in ten days. The kind saleswoman even stamped my receipt with the expected date: August 9th. So I waited.

And waited. August 17th rolled around, and I still hadn’t received a phone call, so I went into the store to find out what the holdup was. I was told that the frames had not yet arrived, and that someone would ascertain the problem and call me. So I went home and waited.

And Waited. On August 24th, a whole week later, I still had not received a phone call . I paid another visit to Lenscrafters. This time, I was told that someone had failed to call “central” to find out what the problem was, but not to worry- they would call “central” immediately. So I took a seat and waited. After about ten minutes a man appeared, conferred with the saleswoman, and told me that the frames were being shipped express and that I could expect my glasses soon. Hooray.

Today is August 30th, a whole month after I originally ordered my glasses. This afternoon, I made my final visit to Lenscrafters. Not only were my glasses still not ready, but the supervisor was unapologetic and downright rude. He offered absolutely no explanation as to why it took so long. When I requested that he call my insurance company to ensure that they would get their money back as well, he had the gall to refuse. When I pressed him, he said “ I can do it, but it’s a courtesy. You’re just trying to give me a hard time.”

Really? Courtesy? I don’t think a single employee at that place even knows the definition of the word “courtesy”. A phone call to let me know that my frames would be late. That would have been courteous. Suggesting I choose another frame. That would have been courteous. Offering me a discount, offering to call my insurance company, and apologizing for the delay. That would have been courteous. I didn’t get any courtesy. I got laziness and disrespect.

For the past month I have suffered near-constant headaches because my eyes are too sensitive for the contact lenses that I have been forced to wear. I’m fairly certain that I will never be able to bring myself to spend money at a Lenscrafters again. My family and friends, having heard about the horrible customer service for the past month, will likely also abstain from ever setting foot in a Lenscrafters again.

Today I visited the Towson store to have my glasses tighted. I took a seat and was still sitting in that seat 20 minutes later, without anyone acknowledging I was there. Neither of the two women working in the store ever aknowledged me. So, after 20 minutes I left and they watched me leave--saying nothing. I purchased 2 pair of glasses almost a year ago for over $600. Needless to say I will not be using Lens Crafters again. This was my first and last time using Lens Crafters. I have a Lens Crafters credit card which I will cancel immediately. And, I actually wanted to purchase a third pair of glasses before my prescription expired. This is so sad, because a few simple words, like someone will be right with you would have gone a long way.

Twice the glasses ordered were not made correctly and the third
time the glasses had scratches on them from this company so a
one hour ready to pick up became a week and a half.
Never again will I use this company.
The employees could care less, One thinks they may have
a self sabotage going on in Manhattan?

EYEGLASSES KEEP CRACKING IN THE SAME PLACE---5 TIMES. THEY MADE ME BUY NEW FRAME--THE LENS CRACKED AGAIN--IN THE SAME PLACE.