The service I received is poor, it's hard to get a response to queries. Response to emails is hard, I had no response for weeks, only then when I suggested that I was going to complain to OFCOM even then it didn't provide any answers, I found it was very impersonal. I have now tried to close down my domain but this is proving to be very difficult, any e mails sent to my closed domain are just ending up in cyberspace rather than informing sender that the address no longer exists.