A few weeks ago I filled 3 prescriptions at the Van Nuys’ branch pharmacy to give me $60 in rewards credit from Ralph’s. I went to use the credit on May 23 and was told that I did not have anything. The store manager told me to call customer service (he even wrote down the phone number for me) and said that they had a few other customers complain about the same thing. So I called and was told by your staff that “ok I fixed the problem and it shows that you have $60.” So the next week I go back into the same store and go to use my credit and AGAIN they tell me there is nothing on it. Now I am very mad. So again I call customer service and this time I talk with “Melissa” there who tells me a totally different story. She tells me that I only have 2 credits (for $40) and that I used both of them! One on the 23rd!! She is arguing with me, pretty much telling me that I am making up this whole story. Then she offers to give me back one $20 credit, but will take away all my other rewards points that I have accumulated from my regular shopping trips there!!! She says that I have to take this up with the pharmacy and is of NO help to me. I am so mad at your company and would really just like the credit that is owed to me please and NOT have to “bargain” with your staff for them. SHAME ON YOU!!!