Kohls
| 5 stars | | (0) |
|---|
| 4 stars | | (0) |
|---|
| 3 stars | | (0) |
|---|
| 2 stars | | (0) |
|---|
| 1 stars | | (50) |
|---|
|
Category: Services
Contact Information
United States
|
Kohls Reviews
|
Patricia Morrision
March 9, 2009
Workman walked in on me in dressing room without knocking or saying a word
DEC 08 I WAS CHANGING CLOTHES IN A NON LOCK DRESSING ROOM AT KOHLS IN FRANKLIN TN. A WORKMAN WALKED IN AND NEVER KNOCKED OR CALLED OUT. HE STOOD THERE AND DIDN'T SAY A WORD. I SLAMMED THE DOOR, WENT FOR THE MANAGER AND 3 WEEKS LATER SOMEONE FINALLY ALLED AND SAID HE STILL WORKS THERE AND HE CALLS OUT NOW. THANKS KOHLS FOR THE HUMILIATING EXPERIENCE AND SHOCK. WE FILED A POLICE REPORT IN FRANKLIN AND NOTHING HAS COME OF IT BUT I WON'T EVER GO BACK AND FEEL TOTALLY RIPPED OFF AND SOME MAN HAS SEEN ME WHILE UNDRESSING AND KOHLS DOES NOT CARE AT ALL...
|
|
|
Kaying Xiong
March 3, 2009
Employee at Jewelry dept.
I recently went to Kohls and I wanted to see something at the Jewelry dept. The employees who work in the small cubicle didn't acknoweledge my presence. I asked if I could look at a bracelet or a necklace anything but she ignore me totally. I waited for 10 mins. and never asked me if I wanted help. Now there was a white customer that came there and finally the lady employee helped her. I was really offended by her actions, was she racist or was she being rude to me because I was asian! I just walked out of Kohls and never came back
|
|
|
angrymama
February 28, 2009
Accused of Stealing
I didn't realize that this website existed, but glad that it does. Gives the consumer a whole new perspective on things anyway my complaint is about being accused of stealing at a Kohls. I had purchased back before Christmas 2008 a snow suit and couple packages of socks. This was a lot of money to spend for me and it cost over 50.00. I told the cashier that I did not want a bag because the snowsuit was on a hanger and there were only a couple of packs of socks. Then after the customer trying to pitch one of their reusable shopping bags to me I was able to check out. I proceeded to walk out the door of the store, when one of the managers held the door open for me. I thanked her and she said "did you buy that" and I said "yes I just purchased it" and she said "you didn't want a bag" and I told her "no, I didn't need one" and she just snarled at me and walked away. She was so completely rude and so I returned to the customer service area that night, only to find she was the only manager working. I told the customer service lady what happened, and she proceeded to make excuses for the woman and how she was only human. However, in my mind I have always heard that you should apologize and I worked at Walmart and if I accused someone of stealing (which I would of been fired) then I would apologize immediately not snarl and act like a real witch. Just beware!
|
|
|
Cultured Bum
February 6, 2009
almost impossible to pay your bill
I just now canceled my account,
- can't pay unless you have a routing number.
- can't pay with your debit card at the store.
- the person in the customer service area does not know the amount you owe...seriously folks!!! The customer service area at kohls has not idea how much you owe, so if you dont have your bill with you you basically have to call and be on hold for hours.
- customer service over the phone is incompetent!!! I mentioned that I wanted to cancel my account but had a few questions first...so the rep tells me ok its cancelled, are you serious I hadn't even told her to cancel it yet. WHAT IS WRONG WITH THIS COMPANY.
-I was late on my bill 5 days and got charged 30 dollars, when I had a balance of 50!!!
-you cant cancel your card at the store...because they don't know your information.
- WORST SERVICE I HAVE EVER HAD IN MY LIFE, NEVER EVER WILL KOHLS GET A PENNY FROM ME EVER AGAIN!!!
-SUPER AGGRAVATED!!!
|
|
|
Phil
January 29, 2009
Late Pay
Today I had to call Kohls credit for the third time and I am getting the runaround.
Basically I bought something from them a few months ago and never received a paper bill. I missed two payments. I got it in email form but it was buried in the mass of junkmail I get every week. I never asked for it to be electronic and I cannot seem to get paper statements turned back on.
The first time I called I received an apology and got a credit for the late fees. The customer service person walked me through turning paper bills back on. I thought I was done.
A few weeks later I get a letter saying they can not take the late pays off my credit.
I called back and asked what happened? They said that it must not have been presented correct to the backoffice so they run it through again to get it fixed this time. Also, the customer service person said it is still showing no paper statements... So she walks me through turning paper statements on again.
A few weeks later I get a letter saying they can not take the late pays off my credit.
So I call back in. This time the customer service person says that since they already sent it through twice they probably wont even look at it again. And... I still am not setup to receive paper statements. He accused me of logging into the website and turning them off. I suspect there is a way to check into that.
I'm contacting the credit bureaus but I don't think I will get far. This is awful because it has dropped my credit score below 700 and we are trying to buy a house. Next month… ïŒ
|
|
|
November 5, 2008
Late fee 25 day billing
I think this is a very unfair practice. It is just another way to get a $29.00 late fee out of millions of customers. They day I called it took a very long time to get through I can imagine how many customers were complaining. My payment was due approx the 9th of each and every month, I pay my bill on line so I do pay around the 5th or 6th ...when I went to pay it was already late and they said it was due on the 3rd... go figure. Needless to say they will be losing me as a customer
|
|
|
April 2, 2008
UNETHICAL LENDING PRACTICES
I was a KOHL'S customer for over 4 years and never missed a payment whenever there was a balance in my charge card, in fact I never carried a balance. Back in Dec 2007 we made some purchases and put it on the charge card. For whatever reason we misplaced the bill and consequently missed the minimum payment of 15 dlls. The total balance on the charge card was 85 dlls and some cents. I later summited a payment for the total amount and my charge card was down to 0.00 again. I recently order my credit report beacuse I was denied for a personal loan and the reason was "delinquent payments". I have carried a clean credit record for the last 7 years and my credit score was in the mid's 700's. I was shocked to find out that Kohl's has sent those late payments to my credit report and severely hurt my credit history. I will never buy anything from Kohls again and I will discourage everyone from doing so. I do not belive that someone's credit should be damage by been late on a 15 dlls payment. Consumers be aware that KOHLS can ruin your credit history for 1.00... awful company, ungly lending practices...
I will not rest on giving bad publicity to the estore...
|
|
|
January 4, 2008
Extremely Rude Customer Service
I was in my neighborhood Kohls this evening to purchase a leather coat and dress shirt. I brought the items to the register and they were rung up. The purchase was for $190. I gave the clerk a Visa gift card that had $23 credit left on it. She swiped the card removing the credit, and I proceeded to use a debit card to pay the remainder. She then said that I cannot do that and she voided out the order. Then she made a couple phone calls on how to give me back my credit. She then got off the phone and told me that I would have to wait 2 weeks for the credit to be put back on my Gift Card. I asked why this was since I was not the one who made the mistake and I should not have to wait. I asked her why she could not just give me store credit and use it toward the purchase since they have the credit from my card. She said she could not do it. I said that I now have a Gift Card that I cannot use because of her mistake. I called for a manager to discuss the situation. The person in charge, Chantal, was extremely rude and totally unsympathetic to the situation that they had put me in. She approached me and rudely asked "what's your question" like I was putting her out. This was after I waited for 5 minutes for her to show up. I put my hand up when I started to speak and she immediately quipped for me to put my hand down. I started to speak and she told me to be quiet so she could explain the situation, after SHE had asked me what the situation was. I just wanted my credit back that they had taken so I could be on my way. She was totally unhelpful, and several times smirked and laughed when I was talking to her.
So I have a gift card that I cannot use for 2 weeks because of their incompetence. I know I cannot do anything, but the least I could have gotten was an apology, which I guess Chantal feels was not necessary. Sorry to have made her do her job.
|
|
|
January 4, 2008
Return Policy
Apparently, there must be some fine print that I have been unaware of with Kohl's return policy. I love the store, but always thought that if you had the original receipt for the product purchased there, you would get the exact amount back for returning the product (either credit to your account, gift card, cash, or check). I had a pair of pants that I bought for myself in December. I didn't like the way that they looked on me. I also made a $100.00 purchase online for my little granchild, which was not exactly what her parents were looking for. In both cases the amount spend was not the amount given back.
I would appreciate an update on their return policy. As much as I like the store, there are still many other stores who will honor the original receipt with an exsct monitary return.
|
|
|
December 1, 2007
Bill payment
Every time I try to log on to pay my small Kohl's bill, my password is shown to be incorrect. In the past, I have requested a new password. Now, however, I have sent two emails to Kohls asking for a new password and have had no reply.
I have tried to email customer service. I click on "email us" and enter "go". Then, I'm redirected back to the same "email us" window.
Attempts to reach customer service via phone are useless as I don't have several hours to remain on hold because of a "problem with volumn of calls which we are attempting to address."
I just want to send these folks some money!
|
|
RECENTLY UPDATED REVIEWS
Franklins Moving Services
LUAN KHUC UNCLAIM ASSETS ON FILE : $2,111,650.00
The company does not honour the warranty claim and makes you pay for device repair even if you are not at fault.
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
