On December 23th 2010, I returned a vacuum and a sets of bedding to Kohl's that I received as gifts for my wedding which were about $300 . I did not have the proof of purchase so Kohl's reduce the price and gave me two receipts of proof of return, and they told me that I receive a check after 5 to 10 business day. I called the customer service, after exactly one hour holding someone finally answered me. She asked me to give my family information( the people who bought the staff for us) so she could find it in the system but she did not found it, so they said I have to "get the hold of them and if they do not find his information they can't give me my money or gift card." I told them why they even accept my merchandise in first place. She couldn't answer it and I ask her for the supervisor and she said that I have to leave a voice mail for her. When I said no and I need to talk to her she just ignored me and hung up on me! What is this?!!?!? they Literally stole my staffs and they won't even give me store credit. How should I complain when they don't even bother to pick up the phone?

Received a set of earings for my birthday which was in November. Earrings were bought in Houston Tx. Went home to Las Vegas. Had the earrings for a few weeks when the stone fell out. My daughter bought the earrings but did not keep the receipt. She couldnt find it. On Dec 30th went to Kohls in Las Vegas with the defective earrings Store Clerk found exact earrings with a price of 60.00. We did an even exchange. Got the new earrings home put them in ears. Had them in 30 seconds tops. When again same problem the stone fell out. Took those back and the store clerk would not give me an even exchange or a gift card in the amount of 60.00. She stated that without the original receipt the price would be 25.98. So kohls has kept appox 40.00 of daughters money and this with no earrings. They also refused when I went in on Dec 30 to let me pay an additional 5.00 to upgrade to different earrings. Had to be an even exchange which I did. Question WHen the second pair was defective why didnt Kohls honor the even exchange receipt for the 60.00? The clerk and store manager said that wasnt their policy and they were rude. I feel cheated and frankly robbed for 40.00. Will not shop there ever again.

So my friend and I, for the first time ever, decided to shoplift from Kohls. What did we take?? Two shirts, full price value, hers were $36 and mine were $42. Both under $50. They ran after us from the store, we walked out of the store with the things we had taken, and a man ran up to us and stopped us before we reached my car. He said, show me what's in your bag, we didn't know who the eff he was, so were were like "umm...why?" he said we know you took something so show us what you took. We were confused because we didn't know who he was so we said no, go away. He said "look, we can do this the hard way or we can do this the easy way, I don't have to call the cops yet." so we followed him and the girl with him into a back room. They said, "ok, take out everything that wasn't paid for today", so we took out of our purses the two things each of us had taken. This was the first time for us to do this, so we were extremely nervous. We laid our things on the table and he lectured us about how shoplifting was bad and stuff like that. We asked what we could do, as in paying for the items or being banned from the store, he said we will talk about that later, no mention of calling the cops yet. My friend and I just said there scared out of our minds (we were 18). What they did was take a picture of what we took, totalled the prices and took a picture of us and filled in the blanks on a shoplifting document, still no mention of calling the police. He made us sign some papers saying we wouldn't come back, and fill out our personal information. Then he told us about Kohl's zero tolerance policy and how no matter how much the amount was we were going to go to jail. I tried to reason with him about how this was under $50, and how he never said anything before about calling the cops. We complied with what he said and what did he do, the exact opposite of what was expected. He and his female partner pretty much talked about how stupid we were for shoplifting and the male told my friend that she had probably shoplifted before, simply because she had like nothing in her purse. She's broke, she was coming with me so I could shop on that day, she left her wallet at home because she couldn't afford to buy anything. They were rude and didn't handle the situation well. During the whole process, the female was on her phone, made a phone call, and texted through out the whole thing. Any how, we went to jail and spent about three hours in a jail cell. Luckily, our friends came and bailed us out, $350. I will never shoplift again, but now I will never EVER shop from Kohls. Their management is classless and doesn't care about people, but simply meeting a goal of catching 4 shoplifters and sending them to jail. The police who arrested us didn't even want to take us in because the offense was so small. One female officer thought the case was so minuscule that she wanted us to be charged together so that we would move from a class "c" misdemeanor to a class "b". Bitches, all i have to say.

Kohls had sent me to collections and notified the credit bureau that I was delinquent because I forgot to make my paymemt 2 months in a row (a grand total of $10). I'd forgotten that I had a balance at all which is why I hadn't made my payment. I apparently get my statement via email and did see a bill from Kohls. I also did not receive a call or letter to notify me that my payment was late and that I was being sent to collections. Now I have a record on my record report saying I was delinquent and Kohls refuses to remove the record. I'm sending a letter to their credit department tomorrow in hopes that they have the power and authority to remove this. I'm an extremely unhappy customer.

I recently received a 30% off coupon through the mail and made note of the expiration date of 6-18-10. However, when I shopped today, (6-17-10) for an hour or more and proceeded to pay for four birthday gifts, I was informed that the coupon expired on the 16th. Even the cashier said it looked like an 18 but of course she knew the sale ended yesterday. I am a fan of Kohl's but I was extremely disappointed to spend so much time shopping and not be able to use my 30% off coupon. If you want customers to continue shopping at your store, increase the font on the coupon and make the sales date legible and next time you won't lose a sale.