Kohl's

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Category: Services

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Saint Peter's, Missouri, United States

Kohl's Reviews

April 1, 2007

Aggressive customer treatment!

I went to kohl's today with mother and daughter to buy buy some clothes and other things. We chose all we wanted to try on and headed to the fitting room and some items were not the right size so I left and went to grabe some thing for my mother. My mom and daughter stayed in the room waiting. When I came back my daughter was crying and my mother was trying to console her and I asked what happended. My daughter hugged me tight and I could feel her heart pounding and she she was trembling. My mother then told me that a woman called Janet started yelling outside the door and stormed into the fitting room and started yelling and aggressively taking the clothes that were hanging and complaining with mean facial expression towards my mother and daughter. They were scared and humiliated. My mother did not understand a word of what this woman said because she doesn't speak English. My daughter being a child is not used to this kind of aggressive behavior and was traumatized by the event. I immediately went outside the room to inquire about the incident with the person and but she was not there some other clerk told me. When we finally got out and my child was able to point out who the person was I approached her and asked her name. When I turned to go she shouted that I had to know that the police was 5 pieces of clothes per person and I had 45. Little she knew that I was buying most of it and she did not had to put anything back. Because that what I think she was yelling for because she did not want to do her job which is to take back the clothes people leave in the fitting room. To add pain to the injury when I was just turning one corner to finish up my shopping she passed through me and got close to two other employees and whispered something and they looked back to us and started laughing. I went straight to the customer service and asked for the manager. He came in and shook my hand and I told him as much as I could under the circumstance because by then I was blind with indignation. The manager was extremely polite and told me he would talk to her personally and also talk with everyone in the meeting they will be having tomorrow. He apologize and talked with my daughter kindly and heard her and even gave me a discount on my purchase because of the inconvenience. He was really a gentlemen and calmed down and I sincerely appreciated, but I need to let Khol's know that people like this woman called Janet should not be working at their store. The aggressiveness of her attitude left my old mother and young child shaking and scared. How can someone be so careless, rude and disrespectful towards other people especially young children and elderly person. I am very upset and I need to get my complaint beyond the store management because I felt humiliated and disrespected.
The Kohl's store where this incident took place is located in Calverton, MD and the name the employee gave me is Janet. She was working in the women's department.

January 30, 2007

Gift card is a rip off!

I received a $50.00 gift card to Kohl's Department Stores on 12/25/05. I made a purchase of $44.99 on 2/3/06 at their Hamilton, NJ location, leaving a balance on the card of $5.01. I returned to the same store on 9/13/06 and made a purchase in the amount of $29.99. When I tried to apply the balance on my gift card to this purchase, it was refused by the cashier who claimed that the bar code on the card was unreadable.

At my insistence, she called a supervisor on the phone and read the numbers under the bar code to them. The supervisor also refused my card. I was told that they had no way of ascertaining the balance due on the card, and therefore they would not honor it. Since there were now about ten very impatient customers waiting behind me in line, I paid the full cash price for my purchase and left the store.

When I arrived home, I noticed that there was a toll-free number on the back of the card for checking card balances. I called this number and entered the numbers under the barcode, and lo and behold, I was told that the card did indeed have a balance of $5.01. I wondered why the Kohl's employees were not able to ascertain this and allow me to use the card.

I then went on Kohl's website and used their "contact us" feature to e-mail them a letter explaining what happened and asking for a refund. Several weeks passed without Kohl's acknowledging receipt of this letter. I then contacted their corporate offices in Menomonee Falls, WI, again stating the problem and requesting a refund. I included copies of the card and all receipts. I thought they would send me a check and that would be the end of it. NO! Kohl's has apparently decided for some reason to take a hard line against me.

They wrote back and told me that I needed to travel back to the store and request to speak with the store manager. The store manager would issue me a replacement gift card in the amount of $5.01. I would then need to make an additional purchase in order to redeem the balance on my card. UNBELIEVABLE!!!

I wrote back to Kohl's on 11/10/06 telling them that I did not want to make any additional purchases from their store, and that I simply wanted them to send me a refund check of $5.01 to cover the amount that their employees refused to apply to my last purchase. As of this date (1/8/07) Kohl's has not mailed me a refund or responded to my second letter.

I have been left with no option other than to file a complaint with the NJ Office of the Attorney General. As of this date I have spent more than $20.00 on certified postage trying to get my $5.01 returned to me. I have also spent more than six hours of my time writing letters to Kohl's and various agencies. Kohl's obviously has no intention of returning this money to me, figuring that since it is such a small amount I will not be willing to pursue it.

I, on the other hand, have no intention of letting Kohl's pocket 10% of the amount of a gift card that someone intended as a gift to me. I imagine that the next step will be small claims court.

I recently read in the newspapers that Kohl's Department Stores posted 2006 third quarter earnings reports reflecting an increase in profits of 45%. It's really not hard to post those kinds of profits when they are stealing 10% from their customers' gift cards. It doesn't take a lot of effort to return a lousy $5.01 rightfully due to a customer when it was improperly denied by one of their employees. Their failure to do so in more than four months clearly indicates to me that this company is no more than a group of thieves defrauding their customers. I would strongly urge that shoppers steer clear of this corrupt corporation.