They are calling constantly and when you got pick up the phone it hangs up. When you do get to talk to person they are rude. They are calling for a bill that is 2 days late.

I bought some stuff from Kohl's in March of 2007. I paid all but $22.00. I never got a remaining statement for the $22.00. Kohl's claims they sent it "numerous times" and one representative told me that they were returned. The address they say they sent them to was a P.O. Box that I had all my mail forwarded to when I moved from Colorado to Iowa. Another Kohl's representative told me today that they did NOT get any of the statements returned. The P.O. Box still exists as my daughter is using it as her mailbox. She has NEVER received one statement from Kohl's. She is an accountant and would not ignore this. I get a notice in the mail yesterday that I owe them $181.00 in late fees and finance charges for the $22.00 I owed them, and this has been turned over to a collection agency. I had sent them $150.00 in March and another $50.00 in April. Do they really think that I was trying to avoid a $22.00 bill? When I called to discuss this,they refused to listen or consider what I was saying. THE MANAGER DIANE REFUSED TO RETURN MY CALL. It's funny that they couldn't find me 7 months ago (with an active P.O. Box), yet now that they have ran up the finance fees, etc. they "found" me. Huh, funny how that works. It's pretty hard to pay a bill that you don't even know you owe! If I owe you $22.00 just tell me and I'll pay the bill. Now I have a bad debt entry on an absolutely SPOTLESS credit history because of these idiots. SO... MY KOHL's CARD IS GONE and that's the last I will ever set foot inside of their stores. I hope you will too. Or, at least be very careful, as it seems to me that they just wait until someone misses a payment, then BANG you go on the "we stop sending statements list" so we can run up these charges and send it to collections without you even knowing...

I had bought a few items for my son at Christmas. The item size where marked wrong. I did not have the receipt and I took them back. Only to find out that I was not given a store credit but a refund. Yes a refund of $5.00 from $36.00. The store manager told me I was refund the clearance price that was in the computer. Well I did not buy them on sale or clearancre and if that was what was in the computer then where is the item in the store that I could exchange them for the right size. After all they had made them from on the tag. I will not shop there again And plan on sending there credit card back to the in pieces. I also plan on posting this on every site I can and email the corporate office.

I SPEND ALOT OF MONEY AT KOHLS BUT WILL NEVER STEP FOOT IN THERE AGAIN. I MADE A 250 PURCHASE THERE THE OTHER DAY AND I HAVE IT ALL IN CAR TO RETURN. I HAVE HAD THIS HAPPEND JUST ABOUT EVERY TIME I SHOP THERE, THE SALE PRICE DOES NOT RING UP. I PURCHASED A PAIR OF DOCKER SHORTS ON CLEARANCE FOR $4. I WAS CHARGED $20. wHEN THE CASHIER HANDED ME THE RECEIPT AND I NOTICED SHE CALLED SOMEONE OVER WHO SAID I WOULD HAVE TO UNBAG ALL 4 BAGS AND THEY WOULD HAVE TO REWRING , WITH AN ATTITUDE MIND YOU. MY OTHER OPTION WAS TO TAKE TO SERVICE DESK IN FAR BACK CORNER OF STORE. I ALSO NEEDED TO BE AT WORK IN 20 MIN THATS 10 MIN AWAY. SO I RAN TO CS. I EXPLAINED WHAT HAPPEND THE CASHIER HAD ATLEAST CALLED AND TOLD HER ONLY BECAUSE I BOLTED WITH SHORTS IN HAND AND NO BAG TO THE BACK. I EXPRESSED THAT THE CASHIER SHOULDVE CAUGHT THIS. ITS A YELLOW CLEARANCE TAG. I WAS TOLD THATS WHY THEY HAVE MONITORS THATS MY JOB TO MAKE SURE IT RINGS UP CORRECTLY. I SAID THEN WHY HAVE A CASHIER WHATS HER JOB? SHE REPLIED SHE IS TO BUSY TO WATCH EVERY ITEM SHE RINGS. BS...IT WAS 8AM NO ONE IN LINE EVEN BEHIND ME. I ASKED HOW WAS I TO UNLOAD CART, WHILE SHE RINGS AS I PUT UP CAUSE COUNTER SMALL, AND WATCH THE PANEL ON THE OTHER END OF THE COUNTER? COME ON? I WAS GIVEN THE DIFFERNCE OF THE $ AND NO SORRY OR ANYTHING. MAYBE IF THEY HAD TO BE ACCOUNTABL FOR INCORRECT PRICING AS WALMART POLICY. THEY ARE MILKING PROBALLY MILLIONS EXTRA OUT OF CONSUMERS THIS WAY. LATER THAT DAY AT MY DAUGHTERS BASKETBALL GAME I SHARED MY UNPLEASANT EXPERIENCE WITH 10 OR SO MOMS, 5 OF THEM ATTESTED TO THE SAME THING AND NO LONGER SHOP THERE. THE OTHER 5 IM PRETTY SURE WONT CHANCE IT. I LOVE THE ITEMS THEY CARRY AND THE QUALITY HOWEVER IF THEY HIRE PEOPLE THAT DONT HAVE TO DO THERE JOBS I WILL SPEND MY MONEY SOMEWHERE THEY DO. THEY COULD SAVE ALOT OF MONEY AND GO TO THOSE DUMB SELF CHECK OUTS THAT I HATE.

SORRY KOHLS YOU JUST LOST SOME MORE CUSTOMERS AND I WILL CONTINUE TO SHARE MY STORY.

I received an email 10/3/2007, from Kohls about a promo. So, I decided to browse their website, because of the holidays and I have 2 birthdays coming up, soon.

After about 45 min, or so, I placed my order. To my surprise, it stated that my order could not be processed. So, I double checked the card number, and tried to resubmit, & got the same response, so I decided that, maybe I maxed out the card (I had placed several orders via internet/other stores that same day). So I used a different card, the same thing happened, and I tried again.

That's when I called the customer service line. The operators told me that her computer was down, and I said, well forget it, it was not meant to be.

I clicked on my email, and noticed 2 charges deducted from my account, for the same amount, from Kohls department store.

So, I called customer service, again, to find out what was going on, meanwhile I am expecting a confirmation number to appear in my email. I was told that my card was not being charged, these were "holds", placed on my card, because they do not have an authorization number, yet. If, I wanted to take off these charges, that I would have to contact my bank.

When I called my bank, I was told that there were 2 authorization numbers given for these transactions, and the store would have to contact them, because they have given then the funds. I even spoke to a "supervisor", but neither person asked me for my name to look at my account, and see what I was talking about. She argued that she went thru the same thing, etc.; I did not care to hear her sob story about a company she works for.

Third time, calling customer service, I was told that she could fax my card company, and have it removed in 24 hours, I gave her all of the required information, with the expectation of my funds appearing back on my card by Friday am, at the latest.

When I got off the phone I remembered that I tried to use another card, for this same transaction. So, I double checked my account balance, and, yes, they charged my card twice.

For the forth time I called, and spoke to the rudest person in the world, I will admit, I was extremely upset "hot as fish grease", by this point. I was not the happiest camper in the world, but working customer service, you are not to feed into another person's attitude (I have experience in customer service working in the healthcare industry). So, she is talking over me while I am explain my whole nightmare to her, she was speaking in a mocking tone. She told me she could not process anything for me until I gave her the fax number to my bank, I ,still, do not understand why I would have a fax number, but if I gave the number to contact, why Kohls would not be responsible in locating the fax number, and a contact name.

That's when I asked to speak to her supervisor, she, very smugly, said you will be waiting on hold for a long time. I asked her why she was still speaking to me, because I was done talking to her, we are talking $700 charges for a $135 purchase!

In speaking to the supervisor, I asked why do I still not have a confirmation number, it has been over an hour ago dealing with this? She explained that this was because my card was declined, wrong answer (totally different from what I was told earlier). I have placed several orders, today, and I have immediate response from my cards and the companies itself. She started explaining that she went thru this same ordeal (blah, blah, blah), this happens a lot to their customers, etc., but if we see this pattern why hasn't Kohl's adopted another policy, rid this situation? I asked her about the fax number, and how come I would have to get that info and then be placed on hold again to call their rude customer service, again. She gave me an email address that I could forward the info to.

After I called my card companies, both said that was very smart of me to track my balance after my purchases, I placed the email first thing Thursday am. I also, went to Kohl's website to see my confirmation number, still nothing.

I waited Friday am, and double checked for my confirmation number, nothing. My other orders that I made have already been shipped and on their way, according to my emails on Friday.

So, this is Saturday am, (3 days later) I am getting nervous, because, like I said this is about $700, waiting in limbo, because of a glitch in Kohl's website, that I am being penalized for. I emailed their customer service twice, also, today.

A big corporation placing 3 charges "holds", on 1 consumer, and according to customer service, they do it all the time. This is not fair, and how many people have gone thru this and not noticed this? I am not in a financial situation (single mother of 4 children), to wait 72 hours to "refund" my money. I caught it the same minute it happened, and do not see what the hold is up, give me my money.

This would be stealing, if we were in the street.

What if I was a secret shopper? How would this company rate, as for as customer service, and being satisfied to recommend this site to friends, or file formal complaints.

I suffer from chronic hypertension, with urgency. I do not need anything else to aggravate me, and my condition, this company sucks, and I want to pass this message along, to anyone who wants to hear it. DO NOT SHOP KOHL'S VIA INTERNET, THEY SUCK MAJOR...!

Who am I to believe, my banks, who I entrusted with my money, or a major corporation who has been scamming unsuspected consumers forever?

Are they flipping the money like that man during the campaigns, submit funds in our name, and I will pay you back later?

Why don't you try to purchase an item and see if your card is declined and still gets charged?

Here is a copy of the email to their customer services, that I am still waiting to hear from;

"I put in this request on Thursday with maranda.waldrop AT kohls.com, I have not heard a response, still waiting for my funds to be replaced immediately, and this was an awful experience @ this company. Customer service was very poor in handling my situation, over the phone when I called all 5 times. I need to hear something ASAP. I have yet to get confirmation # on my order, hope I am not a secret shopper, bad for business.

VISA- 1 UNWANTED CHARGE OF $138.24. PHONE # 387-7363,FAX # 857-0263; ATTN REFRENCE #---3406146, CARD #, AUTHORIZATION # --0070, REQUESTED INFO, LETTERHEAD, DATE, AMOUNT ($134.24), AUTH. #, NAME AND # OF SUPERVISOR, REASON WHY (DUPLICATE AUTHORIZATION).

(A different) VISA-2 UNWANTED CHARGES OF 138.24, EACH. PHONE # 865-1273, FAX # 870-5441; CARD # , AUTHORIZATION #'S ; ==3495 & ==3650. REQUESTED INFO; MY NAME ON THE CARD (-------), CARD# AMOUNT(S), DATE, AUTHORIZATION #'S, REASON, SUPERVISOR SIGNATURE, PHONE # AND COMPANY FAX #.

THANK YOU IN ADVANCE FOR YOUR PROMT ATTENTION IN THIS MATTER,

I always thought the customer was always right. I know I am and would like to be compensated, for this uncalled for aggravation, I would not wish this frustration on anybody.

So, 10 days later, my funds were still being on Hold, so I decided to call this company once again, to find out the status of my order. Not only were they still holding my funds they put all of the items back and told me my card was declined! After I raised hell, waiting 15 minutes to speak to a supervisor, because they were all out to lunch, I was told that I can receive a 15% discount on my future purchase. I asked how would I remember what I had ordered; does this company have my last order still? I was told no, so when I looked for an item that I remembered, for a birthday present was no longer available, I asked for my money to be released immediately. I went through the same crap of what is your banks fax number, etc. I explained that there should be a copy of the email that I sent to customer service, and to Marranda Waldrop, I was told that she does not know of whom I am speaking, and customer service is a different department. So I forwarded the same email to customer service and asked to be contacted immediately, and another to Marranda, she called me later that evening, with nothing but a bunch of the sorriest excuses, and customer service called me back 2 days later and refunded my money.

I opted to remove my name from their email subscriptions, too, and I am still receiving emails!

I thank you for listening to my "sound off".