I was paying for merchandise with debit card at jewelry/makeup counter. I do not use this card as a credit, ever. I slid the card into machine and before I even saw the options for debit/credit, the clerk handed me a receipt. I asked her how that happened as I didn't even press a button. Any button. It never even went to a credit/debit screen! She told me it's considered a debit if the card has "debit" on it and not to worry, if I had I return, I'd get cash back. I later purchased more items and the front register did the same exact thing so I figured they were telling the truth and this is the way they do the debit transactions now. Um...NO. I could not get cash back two days later when I returned an item. I asked for a manager (no name tag) and she told me the money would be immediately returned to the card.She said "I use my debit in here all the time, and the money goes right back on the card when I return anything." I believed her because Macy's does this. The only difference is they REALLY do it, Kohl's does not. After 3 days of not seeing my money, I called customer service who without asking even my name, told me to call the bank. I had already told the customer service clerk I called my bank twice. She said, well, I have to keep calling them. I got very firm with her and asked her why she never even asked for my name or any info to look into the matter of my money.I asked for a supervisor and got put on hold for a long time. This happened FOUR times, each time I was told that Susan, the supervisor said to FAX the receipt to them. In other words, no one was going to help me and that was that. The clerk, Jen, simply talked over me until I said our conversation was through, I was filing complaints with her name on them if she didn't get a supervisor in the next few seconds. Another person got on named, Gail, and she was not only nasty, she didn't want to hear my questions and as I was explaining what I needed, she continued repeating over and over louder than I was speaking, "But, how can I help you..but how can I help you..." I told her she could help my by answering my questions.She refused to give me anyone's employee number or last name so I could identify them in the complaints I now had to file. She stated each one of them were the only ones "there" with those first names. I had asked both customer service"people" for the name of their ceo and administrative address, neither one of them knew! Gail, the exremely nasty one told me to go online and look for it! She told me she couldn't help me, there was NOTHING she could do. I said there's always something that can be done if one wants to truly help and do a good job. She then offered me coupons but not my refund!!! I now have to file complaints with BBB and C.A. for this refund. I'm disgusted and want everyone to know what a lousy place Kohl's is.

I applied for a Kohl's Credit Card instore at the Kohl's in Spring Hill, TN at the customer service desk almost SEVEN WEEKS ago. I called the 1-800 for Kohl's about 4 weeks into waiting and the representative said I probably would be receiving it in about 1 week. Three more weeks have past and still NO CARD. So, I called today and the foreign gentleman informed me that they had a different address listed for me and it HAD been sent out. I told him they had the WRONG address and he is suppose to be closing the account, which was mailed out and mailing me another one...guess what? That means 3 more weeks for me to wait! I am very disappointed. I called the Spring Hill store and talked to the store manager. Bob told me that they have no control over "rushing" me the card. He was not helpful at all! Also, if you want to pay your balance at the store, they have "no idea" what the balance is and you have to use their phone to get that information. I know their slogan is "Kohl's...expect great things" but don't expect great things coming from the customer service!

Kohl's treats it's customers better then it's employees. Human resources think it's ok to use sexual harassment in their talks with employees. I find many flaws with their the customer is always right. No matter what thinking.

I worked at Store Number 5280 in Shakopee. I was given 18 hours a week. After coming back from a horrible accident and being treated like worthless baggage. I see noreason to buy their expensive items when I could get the same thing at Target.

I don't know who's in charge of the hiring practices at the Kohls in Havertown, PA, but my family will never shop there again. Apparently it's alright with them to have staff members ogle young women such as my daughter who's barely 16 at their customer service counter. In this case the young man we'll call "Will" since it's not far off from his actual name continued to stare at my daughter's chest even after my wife who was shopping with her at the time turned to him with an anger in her eyes. See my wife angry once and you'll understand. If this is the best they can do for staff I'll take our business elsewhere.

I purchased a gift card in the amount of 200.00 for my granddaughter-in-law & found out that they are in the process of divorce. I tried to get my money back & they would only take it for merchandise, so I bought my mom a George Foreman, only to find out that she didn't like it & there is no Kohl's store where she lives, It was tehn again I found out that my gift card was worthless, they would only give me another gift card.

So as far as I can tell, I am out 200.00

Don't anyone buy a gift card-they are useless. That is not the only experience I have heard of about gift cards.