Kohl's
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1 stars | | (82) |
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Category: Services
Contact Information Saint Peter's, Missouri, United States
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Kohl's Reviews
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Sartomare
May 12, 2010
Very stressful and unpleasant experience
I was shopping for last minute gifts on Xmas Eve at the Apex store. Very busy, as I expected, so that wasn't a problem. However it seemed the store was severely understaffed. The jewelry dept. was swamped with customers lined up all around the counters waiting for assistance. There was a person who, I guess I would assume, was a store manager or something, who was telling employees to straighten up the work area before helping the next customers...????? Employees were doing their best, but you could feel the tension in the air. It was so stressful and unpleasant that I walked out went to Target, next door, and bought my stuff there.
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Hystericx
May 11, 2010
Shopping at Kohls.com has been the most harrowing experience I have ever had
Shopping at Kohls.com has been the most harrowing experience I have had with any retailer's website and customer service. It started with Black Friday when the website shut down...guess do to over abundance of shoppers. I never did get all I had set out to order. Went to Penneys site instead. But that is not the worst of it. I have been trying to order more from for 3 days. Now says I am locked out cause of too many failed attempts! Duh! Guess who's fault that is? So I have been trying to call them for 2 days...and all I can get is...We have an overabundance of callers. Please call back, Goodbye. Not even an option to hold. No way will I ever shop online with them again and the way I see they feel about their customers probably won't even shop in the stores.
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Chriskiss
May 10, 2010
I have never in my life been treated so poorly by a store manager
What do they say on the loudspeaker in the store? Something about wanting your shopping experience to be great, and the will strive to help you achieve that. HA HA!!
Well apparently the store Manager, Carla Evans at the Fairview Heights, IL store doesn't realize where exactly her pay check comes from.
I have NEVER in my life been treated so poorly by a STORE MANAGER at any retail store in my life. I find it hard to believe she is at that level of management. With all the people out of work and looking for work, I would think they ( Kohl's ) could find someone better suited for the job.
If you have any issue with that store, I suggest you try talkin to the store manager to resolve it. She isn't interested in customer service at all.
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Cedi
April 14, 2010
Customers harassment
I have been working at Kohl's for three week's now, and the employee's are pressured to get a certain amount of New credit card applicant. All the Kohl's store's have a competition on Which store gets the most New Kohls credit application's each hour. SO the Managers Hound the employee's to harass the customers with a list of come back's if the customer declines wanting to apply for a card. I DO Not like Harassing customers to satisfy my BOSS!!
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susiequsie
April 12, 2010
unauthorized charge
I was charged an ACCOUNT EASE PREMIUM of $ 0.24 on my April, 2010 bill. My actual charge for the month was $15.12. The New Balance was $15.36.
After calling to inquire about the nature of the Account Ease Premum charge and plugging the last 4 digits of my social security number I was connected to a customer service rep who again asked me to verify the last 4 digits of my social security number in order to answer a generic question not related to the financial details of my account "What is an Account Ease Premium?" He refused to talk to me further because I did not verify the account. I asked for a manager and the rep put me on hold and then told me he could not speak with me and answer the generic question before verifying the account. As I was on hold, I did Google "Account Ease Premium" and found that many consumers are being charged this without consent.
I then reluctantly verified my account in order to remove the Account Ease Premium charge and close my account, as I am no longer comfortable with the business ethics of Kohl's.
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Overworked
April 6, 2010
Unfair Labor Practices
This store is crap. Mainly because there is not enough labor budget. The store is always a mess. The managers are demeaning and they don't work.
They claim it is because they have to "plan". The company has a planner already. Its called a "K-PLANNER". Tells you everything to do on a daily basis. It doesn't take 4 executives to plan for that small of a store. In any case, they don't even do that.
The managers try to hold hourly associates accountable for this "planning" when they only work 40 hours a week in addition to filling up their 40 hours a week with working labor dealing with merchandising sets. It is a hostile work environment.
There is never enough fitting room coverage during the day. Even though, if you go and observed. Most people come in between 11 am and 7 pm.
Can we say they are encouraging working off the clock here? Can we say expectation is too high?
I thought these managers were supposed to work 50 to 60 hours a week for a purpose? Seems that the store would do better to cut management positions and higher more full time non executive workers.
In addition, kohls shuts off the air circulation in the building after store hours. Isn't this against OSHA regulations?
Ever heard of the saying, "too many queens and not enough worker bees".
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0711Joanne
March 28, 2010
Special store discounts
Kohl's only accepts their own credit card at checkout whenever they advertise promotional discounts of up to 30% off your total bill at checkout. If a customer only wants to pay by cash or use one of their other major credit cards, rather than the Kohl's card, they are denied these discounts. I personally feel that this is unfair. For a major department store such as Kohl's, they should give their customers the option to use whatever credit card they choose, or pay by cash in order to take advantage of their special discounts. This also holds true for their specials advertised on 'Senior Days'.
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Responsible payer, Stacey
March 20, 2010
Online payment
I have shopped at kohl's for years. Some good experiences, some not so great. What put an end my shopping at Kohl's was when I set up an onine account to pay my bill. I entered in all of my banking information, made my payment and got my confirmation number. Everything was all good, I thought. Then, a month later when I received my next online statement, it said there was a $25.00 returned check charge! (I had almost $20, 000.00 in my checking account at the time the made my payment.) When I contacted Kohl's to find out what happened, they told me that my bank acccount "could not be found". Apparently, there was one digit missing from my account number when I entered it. (Why did it give me a confirmation #???) I still don't believe this was the case, but the worse part of it all is that when I was finally able to reach a person, they were extremely rude and refused to help me in any way. I was completely shocked. I went ahead and paid my bill of $50.28, half of which was a "Returned check charge". I will never shop there again.
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abeabae
February 27, 2010
horrible online billing/payment
I just now canceled my account among many other unhappy customers i've been finding online,
- I plugged in my routing number and acct number perfectly and said the payment went through.
- a few weeks later i get a bill saying i still owed that amount plus a returned check fee!!!
- when i called about their mistake, the person in the customer service was USELESS and said that my acct #was right and they refuse to pay the returned check fee from the bank.
-DO NOT DO ONLINE BILLING WITH THIS COMPANY!!! THEY WILL RIP YOU OFF DUE TO THEIR CRAPPY SITE.
--NEVER EVER WILL KOHLS GET A PENNY FROM ME EVER AGAIN!!!
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Bramson
February 23, 2010
The worst place I worked in
I used to work for Store number 533, The Nashua NH location. I'd have to say that this store was the WORST, I mean the worst place I worked. The Managers were so rude to the employees. The head Manager Michael gave little to no hours, he got very defensive when you brought an employee concern to him. The receptionist ALWAYS mis-calculated hours, so your hours were way less then they were suppose to be. The Assistant Manager Melissa constantly was spreading other employees personal business as well as Tamara, and April. They are all very stuck up, and catty people and I have to say NEVER work at this location. Its nothing but a headache!!! I was moving and they wouldn't transfer me at all without reasoning?! I was a great employee. I dealt with the economic and personal issues that every person in America faces dailiy. So Im left jobless no money to help raise my daughter because they wouldn't transfer me. So I plead anyone that thinks Kohls is a great Career choice its not. If you want to cry, be stressed constantly and have your personal business spread through out a store ( Which managers are suppose to keep to themselves) And be downed all the time by Catty Managers be my guest then this is the Career for you.
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