Kohl's

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1 stars
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Category: Services

Contact Information
Saint Peter's, Missouri, United States

Kohl's Reviews

katsworld January 8, 2011
working conditions
I applied for a job at Kohl's right before Christmas. My 1st day started on Black Friday working 8 1/2 hrs. I was told I got a 15% discount along with my husband and dependent children. (That was not true, only employees get the discount and you HAVE to apply for THEIR credit card to get it) Learned that the hard way after spending nearly $700 on Christmas presents and they wouldn't give me the discount. They also told me I would be hired permanently after the holidays with shorter hours so I could keep the discount(Yes I applied for their card) On Xmas eve they told me that wasn't true either. I worked there for over a month in the childrens, toys, bed&bath and home appliances(Yes, that's 3/4 of the store) I was never trained, never even worked with anyone else. Hell, I could never find anyone else working on the floor. I had to answer customer calls, price checks for cashiers and put things away, plus organize and straighten shelves, Alone for all these departments. I worked my a** off with no breaks and then they say " We can't use You now but would you like to sign up for NEXT Xmas" Ahhhh..NO!
macatawa January 5, 2011
mail-in rebate
I have not shopped at Kohl's since late 2008. I bought some presents including kitchen knives which were on sale by way of a mail-in rebate. The checkout clerk gave me the required mail-in rebate request form. Within the narrow time window I submitted the request form, original UPC code, and original cash register receipt. My rebate never arrived. I called. Three times. Despite promises no call was ever returned, much less the rebate received. There are many other department stores. I will not return to Kohl's.
Kathleen Monroe December 31, 2010
fraudulent pricing
covered over original price of jacket $42.00 with an $80.00 ticket and then offered 60% off. Returned item, clerks had no answer. I hope this is not a standard policey with Kohl's? I will make sure I warn people of their advertising.
batch3 December 28, 2010
bad return policy
Kohl's return policy is not customer friendly. The line at customer service had over 20 people waiting. Wait time was 45-60 minutes. Registers had short or no lines, but would not take exchanges and returns (unless totally even). I could not do this because they were sold out of the sweater I wanted to exchange for a different. size. I chose an item that was the same sale price as the sweater, but could not exchange it because the retail price was different. Boston store and others allow returns and exchanges at any register. I was not about to wait for an hour to exchange a $13 item. Why shop Kohl's? I have closed my Kohl's charge and will never shop there again!
HateKohl's December 22, 2010
DOUBLE BILLED
I made a purchase of 239.00 11 days ago at kolh's in Chicago. While I was checking out the Associate told me that there was a 20% coupon on email, if i recieved them. I do and came home and printed it out. I went back to the store to customer service and that associate said she would return the original items and re-ring the purchases. She did, and the amount was 135.01 ( in this I also returned a couple of items ). I have been charged on my debit card 239.00 AND 135.01...SO HAVE BEEN CHARGED TWICE. I have been to the store 6 times and have talked to 11 people at Corporate, including Managers. I have been told a Manager would call me back, NO CALLS. I have been given Managers at Corporate numbers and have called and have left message after message. A couple of times I have been told it is my bank that is causing the problem. I have called my banks several times and they tell me they can not credit my account until Kohl's notifies them to do so. I have been totally put on a WILD GOOSE CHASE with some of the peole both at the store and Corporate being rude. They tell me they can see that I should be refunded the 239.00, BUT NOBODY SEEEMS TO BE ABLE TO REFUND MY MONEY. I have never been treated like this and the store tells me to contact Corporate and Corporate tells me to contact the store... THIS IS RIDICULAS and Somehow would love to get my money back.
Den December 1, 2010
Bad shipping
My wife ordered 3 items and put my sons dorm address as the ship to. After she sent the order within 10 minutes she tried to call them but were closed for Thanksgiving. She then sent 5 emails telling them to cancel that shipment, or send it to our home address. This was all done in under 1 hr. She called them on Friday, Sat, and Monday and didn't get any where with supervisors etc. I call today and talked to Brian Miller (Senior V.P.) and tried to explain what had happened, he saids he would forward it on the the person at corp. that handles that. Neeed to say I never received a call back. I thought that Kohl's was a reputable company, but I guess I was wrong.
zealous shopper November 16, 2010
Insisted on having my social security number when I paid for some items with my debit card and a Kohl's gift card
When I went to pay for my items with my debit card and a kohl's gift card they Insisted on having my social security number. I have been cautioned many times to never use my social security number for identification because of possible identity theft. I asked if I could use some other form of identification and they said no, it had to be my social security number. The clerk said this was for my own protection. They refused my purchase without it and my daughter said she would give them hers and pay with her debit card which I did not want her to do. When it went through under her card they did not ask for her social security number. I admit I was starting to get angry. I have an excellent credit rating and had had an excellent credit rating all of my life. Why did I get such shabby treatment? I had just gone back to Kohl's recently after a prior problem about a year and a half ago when the clerk kept trying to force me to get a credit card from Kohl's and wouldn't ring up my purchase while he kept arguing that I should get this credit card.. He finally rang it up when I started to get mad. I gave Kohl's a second chance but I will never ever go there again.I remember one time when the computer was compromised at a different store and someone charged items to my credit card. What if they had my debit card information and bank information on that occasion? I could have lost every cent I have.
Tim November 3, 2010
Deceptive advertising
Kohl's is very deceptive in their ads. We received an ad stating, "Kohl's 50% Off Sale plus Shoppers 60+ take an extra 15% off of everything." In fine print at the bottom it states "No merchandise exclusions." We went to the Plano, TX location this evening, and at the checkout we presented the ad and only received 15% off. We went to Customer Service to dispute this and were told that there were only certain items that were 50% off. A supervisor even agreed that it was misleading. We called corporate to cancel both our cards and spoke with Phillip, who very rudely asked, "So you want to cancel your cards because the ad doesn't state everything in the store is 50% off?" They just don't get it. There are many stores that would love to take our money - without misleading their customers.
REK July 11, 2010
Rude management
I have been a frequent shopper at Kohl's since it opened near my home, and up until the last few years I have never had any problems. However, my last shopping experiences have been unpleasant, to say the least. I had a few questions regarding some policies and when any new merchandise shipments may be arriving. I was abl to find an employee right away, and she was extremely pleasant and friendly. when I asked her she said that she would have to check with a manager about a few of my questions, because she was fairly new, and that was fine with me. I followed her to where her manager was, and when she asked the question, the manager was extremley rude to her, for "bothering" her when she was carrying on a personal converation. Personally, I was offended for the employee, she was a relatively young girl, and she had done nothing wrong or rude, she had been completely polite. When the manager finally came over to contend with my question she was short with me, and walked off as fast as she could, whether my question was answered or not. The girl kept aplogizing and was being very sweet, but she was not at fault, and if anything I felt bad for how she had been treated, moreso than my own treatment. Usually, I would have nothing to say that was negative about my experiences there, but up to this point I had never dealt with any members of the management staff, and let me just say, I was underwhelmed with their view on customer service and treatment of their employees. Making an employee nearly cry, no matter the age, and treating them poorly, will not gain my support, and if I were in charge, I would seriously consider revising the management staff!
Wabillion July 8, 2010
They got a lack of diplomacy
I shop almost exclusively at Kohls. Every now and then, I receive "Kohls Cash at checkout, usually a $10 coupon you can use w/future purchase. It's definitely a draw to pull you back in.On 3/24/10, I gave it to the cashier w/my credit card toward the purchase. She flatly denied it saying it had expired. It was from February. I asked if I could still use it; she called the manager on the phone who blatantly said NO. Didn't even come out of the office to say it diplomatically. I like Kohls and spend alot of money there. If they're compensating customers with "cash, " why put an expiration date on it.We'll come back; why do we have to come back within a certain amount of time. For a store that recently opened up (in Tustin), they lack diplomacy. I may go back to Penny's. Thank You for reading this.

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