3. of November 2010. Mombasa-Amsterdam flight had a delay of 14 hours. The flight was suppose to take of 9:25 AM took of 11:30 Pm!
Flight number KL 1963 MP 0816, Typ Boeing 767-300/300 ER

Because of somuch of delay I was not able to go to work and lost CHF. 200.-

Now I am asking you to substitute this money.
I did send you a handwritten letter, but never got an answer. Seems no one cares at all.