My girlfriend wanted her bangs trimmed and the length in the back preserved. Instead, the stylist chopped off the back and left her bangs alone. This was especially heartbreaking for her as she's been trying to regrow her hair since going through chemo.

As if that weren't bad enough when I went to pay the advertised $15 I was told she had gotten a $30 service - that shampooing and styling was $30. She had asked for neither procedure - plus she had been shampooed at that place many times before within the advertised $15.