My name is Rick Tyler. I love KFC chicken.
I live with my sister's family in Monroe. The other night we drove to KFC and
purchased a bucket of chicken. My brother in law paid with a debit card.
I handed the cashier a $20 and asked for two $10's. She said I had to buy
something before she could open the register. I told her I just did.
She said she was sorry but she was just doing her job and
that was policy. I asked to see the manager. Elaine emerged from
the back. I explained again that I needed change to pay for my half of the chicken.
She explained that it was policy not to give change or open the register without a
purchase. I asked who made that policy? She said it was to thwart robberies.
I asked is it written into your franchise agreement? She said yes. I said show me
please. She told me it would take a minute to print it out. I said fine, I'll wait. She
returned several minutes later with register paper with the 1-800 CALL KFC
number on it. She said she had called her supervisor Chris Basinger and he told
her what to do. I explained to her that I had planned a return visit the following
week with my niece, but now she was losing a customer.

I told her this was how things started with the NAZI's in the 1930's. People
simply stopped analyzing why they did what they did and followed strict rigid
rules without regard to the circumstances (the camps). "I just did what I was told"
was the common response at the Nuremberg trials.

Let me give a little more context. I am a 52 year old 300lb man with a noticeable
scar over a quarter of my skull from brain surgery on September 21 for removal
of an orange size stage 3 cancerous tumor. I have slight speech aphasia and
move slowly due to chemo.

Elaine should have solved this

I was at KFC at 11h15 on Saturday the 27th of Feb,

I ordered four snackboxes and another junior burger and the cashier told me my total was R66 odd. I handed over my credit card, she put the transaction through. Before I got my slip the cashier asked me to please pull forward as their patties were still busy being cooked.

I pulled forward and after five minutes I was handed my food and my slip.

It was only after I got home that I realised she had in fact not put my credit card through for the R66 odd but at R106.60! The till slip clearly noted my credit card number so it couldn't have been the wrong slip that was handed to me.

SHOCKING SERVICE!

If it was merely a mistake, I demand a refund at the very least.

On Friday 12022010 @ 21:00, after waiting 20mins in the queue- finally when served they had no chicken unless we were prepared to wait another 20mins, so we decided to have rounders, when we opened the box we had this roll & salads & had to look for the chicken breast. This is not the first time that we had spent so much time in the queue, they seem to be on a go slow and also the rounders are getting smaller - not worth it anymore.

Yesterday in KFC i was eating a "piece" of chicken... i pulled off some of the tasty coating to find some spine and (what i was told was) a kidney... I don't expect to find this in my chicken!
who do i report this too apart from KFC customer services...?

Thought i'd pop a picture on too!

A group of us grove over to a KFC a few weeks ago. As we drove into the car park we saw them locking the door (a quarter of an hour early). They ignored our knocks at the door so we eventually left and phoned a complaint through to their head office. The reply was a standard letter that ignored all the questions we had asked - including "why should we ever patronise your chain again?" When we wrote to request a proper reply, the letter we received stated that they would not take the matter any further and stated they were sorry we were not happy with their refusal to respond to issues raised. Further chases via the USA office (free to phone rather than premium rate as in the UK) have been ignored. We're amazed by their rudeness and arrogance.