(12/06) We bought a Kenmore Side by Side Refrigerator 106 56936600 and discovered cracks in the liner(5/08).

We called Sears, we were told we had to have a repair man come check it out. He arrived & said the only thing that the manufacturer recommended was an epoxy to cover the cracks that have already started to discolor the liner.

We did try to work with Leslie Daley from Sears Corp.
We had the repairman come out with the part(an epoxy plastic panel) that would have covered the cracks but it looked as awful in the repair booklet as it did when the repairman held it up.It was not a flush fit. Even the repairman said the liner was defective.

We did not have the epoxy panel put on because my daughter has breathing issues and there is no way to insure MOLD from NOT growing beneath the panel/in the cracks. Epoxy is not a fix it is a bandage.

Leslie Daley at Sears said that is all that they are going to do. They are done.

We have a Kenmore Elite 3 door refrig purchased from the Great Indoors. It has been serviced 5 times ..3 times for the same reason..circuit board quits working..we loose the cooling in both the freezer and frig part. We have lost food 3 times. We have been requesting a replacement and no one in the entire Sears organization has the authority to do anything except tell us we purchased the wrong kind of warranty..they will just continue to repair it as it continues to break. We will never purchase another thing from Sears. I have been hung up on, passed on to other areas and back again and get no where. It is my intention to notify everyone about the poor customer service and refusal to stand behind their products. As I can see from other complaints we are not the only ones that have had serious issues with them.