Kay Jewlers gave me quotes to have two rings of my mothers repaired. A solitare needed to have the shank reinforced (it was worn thin) and I was quoted $250 for this. The band, which had to be cut to be removed from my mother's hand, need to be reconnected and resized - I was quoted $150 for this repair. These quotes seemed high to me so I refused and ask for the rings to be returned. After several contacts I finally, after three weeks, was able to retrive the rings. I went to a well advertized jeweler diagonally opposite Kay's in the same mall. There I was quoted $100 to rebuild the shank and $35 to repair the band...a significant savings of $265 AND they will be ready for pickup in 24 hours! I'll never return to Kay's for ANYTHING!