K Mart

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1 stars
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Category: Services

Contact Information
mentor ave 44060, Mentor, Ohio, United States

Phone number: 440-974-7300

K Mart Reviews

June 16, 2008
Frustration
K-Mart. Advertised cell phones. Doesn't stock them. Called Main customer service at their corporation and they tell me that not all stores get stocked. Isn't that false advertising?

I went there specifically for that item. They told me where to buy it... so I went to that K-Mart, 20 miles away, and it wasn't there either! I am angry!

I wasted time, GAS, and energy on these frustrating customer NON-service people!

I listened to them, did what they told me to do, and still came up empty! Can you believe it? I am sure you can. They made me upset!
June 13, 2008
false survey site
receipt tells you to go to kmartfeedback.com and the website is non-existant. What a crock. If this is a mix up it needs to be repaired. Disgusted with scams!!
June 8, 2008
Terrible service
While in K Mart everything went well till I came to check out. That was the worst part of the whole experience. I guess I had to wait for a least 15 minutes while the cashier worked out a problem and since there was only one cashier open at the time I had no other choice but to wait. There were finally other cashiers called up front but only after more people came up and waited. The thing that got me so bad is the fact I was like the next in line and shouldn't have had to wait that long. That is why a lot of people don't shop at K Mart any more in this area cause the wait time in the check-out is so long. I only go in there if I have to and yesterday was one of those times. There needs to be something done about customer service in the store here.

Thank you for letting me sound off.
May 22, 2008
Where is the correct feedback website?
Was unable to find the web site to complete the feedback survey, which would make me eligible for the $2500 K Mart Gift Card. At any rate, I use the pharmacy on a regular basis and have found them to be very helpful.
May 15, 2008
Scam and cheating!
I am 56 Years Old.I DO NOT Like to be asked for my identification when purchasing Video's and Spray paint. I am not a kid! I go to Wal Mart (16 miles further away) and I do not get hassled there by the checker.
May 9, 2008
Bad service
On 5/5/08 I shopped at store #4315 in Iowa city, Iowa and my register tape said to register for $2, 500 gift card on website kmartfeedback.com and there is no such website - what do you have to say about that? Also about a month ago I was at the same store to pick up a picture that had motion and sound. I wanted something like this for a long time as I suffer from depression, anxiety, and insomnia so I thought this would help. I got the last one and when I got to the register the clerk picked it up and said, oh this is broken and the other employee was to have taken it off the shelf. He didn't do his job and I was out a perfect solution to my many problems. Would it have hurt them to contact another store to see if they had one? Never offered. No apology either. Plus pay the utility bill at this store as it so horribly hot in that store in the summers. The clerks have to have fans at the registers. What about customers? The bbb probably would like to hear about your antics. I will probably be shopping at super Wal-Mart from now on.
March 19, 2008
Returning merchandise!
My complaint is that I had shopped at K Mart and bought a number of clothing items on 3/15/08 at 5:58PM in the Pleasantville, N.J. store #3596. One item rang up wrong. It did not have tags on the jacket but a sticker of $10.00. They were having a clearance sale at 50% off. When I got home I checked my receipt and was charged $6.00. The cashier did not even respond to me when it was my turn and I had said hello to her. Anyway, I forgot all about the item not having tags on it or I would have asked her how she came up with the price she did. I had 10 items total. Anyway, I returned to the store today 3/19/08 and asked the assistant manager--Randall--at the costumer service desk about how the cashier came up with the price and he said that she typed in the numbers on the tag inside of the jacket. I asked why I did not get the 1/2 off of the sticker price on the front of the jacket. He said someone must have put it there. I asked to return the jacket and he said he could not do that because the jacket was worn. I said it was not because the K Mart sticker was still on the front of the jacket. He said it was worn. I did not wear the jacket. I had picked it up off of the K Mart floor because I was looking for a 3X fpr my husband and there were none on the racks. The store was a total mess and I thought I had gotten lucky finding one in my husband's size even if it was on the floor. When I looked at the receipt when I got home I did not even take the jacket out of the bag. If the assistant manager had looked at my receipt and saw the jackets I bought including the one I was wearing there was no fuzz or anything on my jacket. I had my jacket on all day at that point. So if it had stuff on it-- it came that way and my eyesite is not the best. I told him that someone must have returned it prior to me buying it and returned it and then it must have been put in clearance for sale. He did not want to hear it. I am sorry that I have to feel I was made a liar. It was bad enough I stood in line for him to help me for at least 10 minutes while he helped the cashier next to him who did not know what she was doing. This is not the first time I have had a problem with this store. I told my husband that I feel like cutting up our Sears card and be done with with Sears and K Mart forever...
March 19, 2008
Ad in weekly paper!
Went to Kmart on Wed. 3-19-2008 to purchase ear rings that were on sale today. They did not get one set of ear rings. I do a lot of shopping at Kmart instead of Walmart. This has happened quite a few times that it becomes annoying. I first went to the kmartfeedback.com, what a farce that site is when all I wanted to do is file this complaint. I didn't see anywhere that signed me up for the drawing. I also didn't want to sign up for any thing, so I unsubscribed & then they say it takes 10 working days. That's so wrong.
March 11, 2008
Overcharged!
The prices marked at the store were not true... Overcharged at the cash register and could not read the monitor (was too light )... Example - Adv. Bounty Paper Towels at $7.99 - charge 15.99; Toilet seat at $6.99 - charged 19.99; Beer advertised for 11.99 - charged 12.39 - Seems as if people have no idea what signs to put on which merchandise. Needless to say, it will be out of the way; cost of gasoline; however, they are going back tomorrow... I won't be making that trip and watching their ads anymore..!!!
December 23, 2007
Over charging!
I purchased several items at our local Lewiston, Idaho Kmart store on 12-16-07, some of the items I purchased were on sale and the sale discount was not reflected in the price I was charged for the items. Unfortunately, I did not study my receipt until after I had wrapped the items for Christmas. I was overcharged on two Maxim calenders, (03857658878) they had $4.99 stickers on the outside wrappers but they were scanned at $9.99 each, so there I was overcharged nearly twice what two of them ran. I usually try to watch very carefully when I shop at KMart, since I have been overcharged on all of the last times I have shopped there. Why I did not study out my receipt before leaving the store, considering past performance I don't know, believe me if I ever go back I will be extremely careful to check my receipt before I leave the store.

It shows me how you make your profits, by failing to update your computer system when you have sale items, instead of entering in the sale price, you just leave in full retail and rely on the customer to catch the fraud. Sometimes we do and I would imagine that many times we don't which means free money for KMart.

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