I would definitely agree with Varsha Bhide on the attitude of Jyoti Enterprises who are the franchisees for REliance. I had brought a Classic Phone from them after transferring my old number. The very next day the charger was not working... The Jyoti Enterprises Sales Staff, were very rude and uncooperative. They said that it was not their problem. I asked for a replacement... they did not give... I asked them for a transfer back to my old handset... the reply was systems were down. They finally took my charger for repairs and have not yet returned it... They would definitely need a lesson on customer satisfaction.