I ordered flowers through justflowers.com and they ask if you want to get a discount on the order. You say yes. They do not tell you that this automatically sends your credit card information to one of their "partners" to begin monthly billing of your credit card. For us, they sent our credit card information to Complete Savings and we began to receive monthly charges of $12 without our authorization.

Justflowers is registered with the BBB in California and has 330 complaints against them.

Ordered flowers to be delivered May 9th (day before Mother's Day). Flowers weren't delivered the 9th or the 10th. Terrible customer service!!
I was promised by Just Flowers the flowers would be delivered on the 9th. Then when they didn't arrive on the 9th, the promised AGAIN that they would be delivered on the 10th no matter what. The flowers were never delivered to my wonderful mother. They made up several excuses (not the right flowers, even though I told them they could exchange them for something comparable or better; then "technical issues"). Just Flowers should never make a promise they have no intention of fulfilling or can't fulfill. It's terribly unprofessional. Now I have been on the phone for the 3rd time today and just keep getting the same runaround "I'm sorry; [she] is talking to other customers. [She] is not in the office. I can leave her a message and have her call you back right away." That was over an hour ago. So much for handling my issue personally. Handling it off and trying to hide behind the customer service people is beyond unprofessional. No phone calls, no emails saying they didn't meet the deadline that was promised. It is so highly unprofessional for the service they are trying to sell. I can't even tell you the disappointment I have for their service & the way this has been handled. It shocks me that an organization can stay in business based on false promises and the shell game. I am across the country with a kidney infection; my mom is going through radiation & is on Tamoxifen for breast cancer. JustFlowers.com completely ruined Mother's Day for my mother & me.

Ordered online for delivery following day.
The following day (late in the day) we received a note that they didn't have the flowers necessary to do the particular bouquet we ordered. We said OK to send the next day.
The next day (in the evening) they said that they could not find a local florist to make a delivery.

Very shoddy service.

I placed one order for three arrangements to go to the same address in New Mexico. Their website promised same day delivery for 12/23. They called me that night and advised me they could not deliver until 12/24. I said that would be ok. They managed to get one arrangement delivered but not the other two on 12/24. When they called me and I pressed them on the issue, they finally told me they could not find a florist!!! I (not so politely) advised them that they managed to get one of them to the address and they could not respond to that logic. They promised delivery the day after Christmas. I was fuming! They gave me a $10 credit only. On the 26th, they called at 5:00 pm and told me they could not deliver that day either and promised the 27th and a confirmation call. I got nothing. After an email inquiry, they finally called me on 1/2 and told me they never delivered the other two arrangements! They refused to offer me any refunds and even refused to tell me the addrerss of their company headquarters so I could write a letter of complaint. At this point, I am disputing it with my credit card company and will "officially" complain to the Better Business Bureau and the State Attorny General's Office. They are a scam and when they fail to deliver ont heir promises, they refuse to refund your money.

Ordered flowers from Canada on Dec 10th to be delivered the following day to my sister in Texas on December 12th. Delivery time set for between 9 am and 6 pm CST. Talked to my sister after 6 pm CST and she hadn't received any delivery. Called justflowers.com customer service inquiring about my delivery. They couldn't tell me why the delivery hadn't taken place but were going to call the florist and get back to me by phone. 1/2 hour later the representative called and said she left two messages with the florist but couldn't help me further.

On Saturday, December 13th the delivery had still not happened. At 2:00pm EST I called justflowers again asking about status of flowers. No one could assist me. No answers. Nothing. So I told justflowers.com to cancel my order and credit my mastercard immediately. I also sent an email to customer service on Saturday Dec 13th requesting written notification once my credit card was credited. No response. Sent the same email again on Sunday, December 14th . No response.

Finally on Monday Dec 15, five days after I actually put the internet order through justflowers.com, I received a call from a representative saying she had received my email ( 48 hours after the original one was sent) and she wanted my permission to send the flowers on that day. Four days AFTER they were supposed to be delivered in the first place. Are you kidding
me ? But get this, I had to pay for it all. Then the customer service rep told me that the hold up was their fault ...the actual order was never processed by them at all !!! But now I should still pay for it and they'll send it.

I informed the customer rep. that I was not the least bit impressed, that the flowers were to have gone out on Friday not Monday, and my credit card was to have been credited on Saturday, not Monday. Then she tells me the credit card credit will take 1-4 more business days. In the meantime, the exchange rate from Canadian funds to American will most likely have changed and I will probably have lost money on the exchange rate...with NOTHING to show for it.

Not once did justflowers.com offer to send the flowers at no cost. I DO NOT recommend this company to anyone. I almost never order anything on line and now I know why I don't ...for the exact reasons I've just come across with this issue.

My sister never got her birthday bouquet and I am not happy to say the least. Don't use this company and always check for customer comments before working with a company on line. I've learned a good lesson.