Ordered and paid for 1dz Roses for Valentine's Day, 02/14/2010. I was assured by a Customer Service Rep that delivery would be between the hours of 8:00 AM and 1:00 PM. It is now 9:23 PM, Sunday 02/14/2010 and no delivery. Valentine's day has always been special to my wife and I. That is why I paid extra for Sunday delivery. I feel very bad, my wife did not receive flowers and I feel cheated. I also feel bad for switching from my normally reliable and honest proflowers.com or 1800flowers.com. Having dealt with either company for many years without any type of issue that they couldn't take care of. Justflowers.com owes me a complete refund. Delivery on a day other than Valentine's day is worthless to us. This should be taken as a warning to honest people thinking about ordering from Justflowers.com.

I will never order from justflowers.com and will tell everyone I know about the terrible lack of customer service. This inept company will not even reveal the name of the owner or president of their company. I currently have a dispute in negotiation with my credit card company for refund of payment due to defective products being delivered. There is no point in going over the details, I can't take the additional stress. Suffice it to say, the last few days have been a nightmare in dealing with these people over the phone. They have no idea how to treat a customer. I am determined to find out who owns this company and give them a piece of my mind.

About 3 years ago I used to work for this company and recently a friend, unbeknownst to me, used this to send someone flowers. Surprise! They never arrived! And they got the WORST customer service when they called to figure out what happened. I would have warned them about how awful this company is and decided to take to the internet to warn people.
JustFlowers farms out all of their orders. That means, when you place an order, all they do is call a local florist in whatever area you need a delivery and get it placed for much, much, much, much less. They take a lot of money off the top. Florists, in general, don't especially like doing business with a company like JustFlowers because they drive smaller places out of business. But given the environment of today, they take the orders to make money.
JustFlowers will guarantee you ANYTHING when you place the order. Need it today? Sure! Rush delivery? Okay. What they're not telling you is that they CANNOT guarantee this because all they are doing is calling area florists and trying to get your order placed. If an area florist can't do the order, you're out of luck. And JustFlowers more often than not will not inform you. They'll just wait for your order to go awry and wait for you to contact them.
The customer service is lousy A) because they pay their employees next to nothing (imagine the pool of people that brings in) B) they don't train anyone C) they could really give a crap if your order didn't go well. They're in the business of playing the odds and the odds are for them, your order will go off seamlessly. The customer will never suspect that all their doing is farming out your order, as it's perfectly legal and makes a boatload of money. But when it does go wrong, it usually goes tragically wrong.
The absolute WORST time to place an order is during Mother's Day or Valentine's Day. They use the same tactics to get orders placed, which is taking your hard earned money and trying to get a local florist to deliver it. This consistes of JustFlowers customer service reps calling area florists and just reciting your order. Literally, all we did there was ring up an area florist and give them the type of flowers (these silly little bouquet names don't exist - we had to give them precise instructions on the bouquets and often times substitutions were made without the customer even knowing it, and whatever you wanted your card to say. I often saw hundreds of orders were never even placed. When upset customers called the office they were placed on hold forever because they have customer service that doesn't care, which mostly trickled down from the owners of JustFlowers, who just wanted to make profit. We were always told to never refund money, just offer delivery on another day. You wanted flowers delivered on Valentine's Day? Too bad! JustFlowers wasn't going to refund your money, just give you a litany of excuses and offer delivery on a day you didn't even want!
If you want flowers delivered, you're better off using a local florist, who will give you some sort of customer service, won't charge you through the nose and will take care of what you want. Cut out the middleman who charges expensive fees and go directly to the source. JustFlowers is just a third party making a lot of money off unsuspecting people!!!
Also, when I worked here, I was asked to fill out tons of online reviews claiming great customer service and satisfaction. Don't believe any great review of this place - it's totally bogus.

Horrible people and service!! Had I read the previous complaints first. I had two arrangements delivered to the same address. They charged two delivery fees. They had the "coupon" for $5 off but only allowed the coupon for one arrangement! They had two separate handling fees added even though it was one address. They misrepresented themselves. Their 800 number did not work. When I did reach them it was an hour after placing my online order. They put me on hold for 5 mins. and parroted the same thing as person #1 said and would not let me cancel the order. They are terrible with customer service. DON'T USE THIS AWFUL COMPANY!

I ordered flowers for Mother's Day that died within two days!!

When I called to complain that the flowers they delivered had died two days later, the gal I spoke with said that they would send a new delivery of flowers (their bullshit "guarantee" policy says they will send new flowers if you call within 4 days, which I did call...). One week went by and no new delivery came. I called back at that time and the man I spoke with said there was nothing he would do to help-no new flowers and no refund. I called Discover Card who put a temporary credit on my account. The investigation took almost two months. The charge appeared back on my card, and I called Just Flowers again to try an settle the issue - either making good on their promise to send new flowers or a full refund. They said they would do neither, and that too much time had passed for them to do anything. The man also said that they offered me a credit before which is a flat-out lie, otherwise I would have taken the credit altogether. Justflowers.com made no concessions whatsoever, never even apologized, lied, did not do what they said they would do, exhibited no customer service, offered absolutely no options or solutions, and refused to refund the charge or deliver new flowers - the latter which they initially said they would do but didn't. I have never in my life seen such total BS from a company- they act like thugs who take your money and do not provide the services promised. Furthermore, their customer service is non-existent and they either lie or do nothing to solve issues. I was so upset at the last guy I spoke with I told him to F*?! Off - a terrible thing to say to anyone!