DO NOT ORDER FROM JUSTFLOWERS.COM Just like so many other complains on this board, I paid for a service, and did not receive that service!

I placed an order with JustFlowers.com to have a dozen roses delivered to my son's girlfriend the next business day. They GUARANTEE delivery, according to their website. However, this is not the case.

At 6:30 pm the following day (day of delivery), I received a call from my son telling me the flowers had not been delivered. When I contacted JustFlowers, I was told that a manager had a left a message on my cell phone, asking me to call them back (the message was left at 5:00 pm). When I asked where the flowers were, I was told that they could not be delivered that day (keep in mind it's already after 5pm), but they would deliver them the next day with an apology note for the recipient and then give me a $10 off coupon for my next order.

I SAID NO! The "next" day wasn't her birthday. They should have been offering to deliver the flowers for free the next day. They were not fulfilling their end of the "service contract" we entered when they charged my credit card and failed to deliver.

It took me three different people and a lot of screaming on my part to get a manager to issue a "void" to cancel my transaction. I demanded the money be refunded to my credit card immediately, and the manager assured me the void would credit my card within one business day. Im still waiting for that credit.

I lost gas money, I lost several hours of my time, I lost the nearly $80 that is being held on my credit card, and my son's relationship with his girlfriend was damaged due to the delay in his gift.

This company has to be stopped! There are many complaints regarding this company available from other consumers on the internet. I am more than willing to pursue legal action against them.

I ordered flowers for my Grandma on March 9, 2010 to be delivered on April 1, 2010 for Easter. The weather is great so there should be no problems right!? Wrong, my Grandmother didn't recieve them on the first. When I called on the first, nobody could give me an answer to where my flowers were. I called again on the 2nd and they said at first that they didn't know and then after I made them check AGAIN with FEDEX, they said she should have them today. To help with my inconvenience, they were going to give me a $5 discount on my $65 order. Please if you can't trust your delivery service, GET A NEW ONE!!!

Justflowers.com is the worst floral internet service on the planet. They are ripoff artists. They are very good at taking your money but good luck getting it back. I ordered flowers for my dying mother on mothers day. They said they would be delivered on that day. My mom never got anything. I called them and got put on hold and it said I was number 27 on list and by the time I got to number 1, it hung up on me. Several days passed and I finally tried again and all I got was that their lines were busy. So I got to their page on complaints, but guess what? No area on complaint page that you can cancell your order! So, on the part that tells you to list your phone and email I let them know in not so nice words to cancel my order. I resent it 250 times so they would get the point. They finally wrote me and it was now almost a month! They stated they could not give me all of my money back and had the nerve to state they would get the flowers by the next monday, so I replied to their email and demanded my money back and I sent that about 100 times. They got back to me and told me I had to call them to cancel order, so I called and was put on hold for 15 min and then I got someone who said they would deliver them right away. I am really beside myself by this time and the girl said I would have to talk to her manager. So, guess what? they put me on hold and after 15 min. I hung up. Rip off, Rip off, Rip off, Rip off! Put these people out of business!!!

Worst experience I ever had. The flowers were supposed to deliver before 1.00 pm(Paid extra for express service) but didn't happen. I had to cancel the order without a refund. They will not refund you even you didnt receive the order.

Never ever order from JustFlowers.com.

I placed an order with this company from overseas. I wanted to send flowers to my brother in Canada who was admitted to the ICU. Within minutes I learned that the ICU prefers flowers not to be delivered there. I placed an email cancellation within minutes of ordering (and let me say that my order went through US time at 3am as I placed it from overseas, so there was no way the business was in the process of making that flower arrangement).

Anyway, I got an email back from justflowers.com saying that I needed to cancel via telephone. But after an internet search, I learned that people have spent 50 minutes on hold waiting to speak with an operator. I refuse to spend that kind of money/time. So I told the person I would not be phoning to cancel; just to cancel the order. The flowers never did arrive but I learned my Visa was still charged the money. How unprofessional. I repeatedly contacted the organisation via email asking for a confirmation of my cancellation, but that was never forthcoming.

I can clearly see now that their goal is to prevent you from cancelling by making it hard and/or impossible to reach them. Yet they state that cancelling is ok provided the arrangement has not been made or sent out yet - which in the case of me, wasn't.

Next time I will do more homework and will not bother with this company. They are too hard to deal with and unprofessional. They should honor what the customer wants and stop dicking people around.