I wish I could give them a ZERO! I received an email that the flowers hadn't been delivered (it wasn't even attempted there was no note left). I called the next day to ask which local florist they had used so my dad could go pick up the flowers for my mom. They wouldn't tell me but said they'd call the local florist, see if it was OK, and call me RIGHT BACK. (no call for the next hour, I have call waiting) While waiting I started calling all the florists around my parents area and located the local florist myself. She couldn't have been nicer and went way out of her way to track down what had happened. I had ordered white daisies and the florist didn't have white in so she had asked justflowers to call me for an OK to substitute. They finally got a call back at 4:30 PM saying it they had recieved an OK. That's clearly too late for delivery yet that day and THEY NEVER CALLED ME to ask about the substitution at all. They had both my home and cell numbers so I was available all day. I double checked. No messages or missed calls on either phone. SO JUSTFLOWERS CANCELLED MY ORDER!!! I demanded a complete refund from justflowers and ordered directly from the local florist. I will never use a national florist system again but find local florists on yellowpages.com. The local ones have a business reputation to uphold and care about customer service.

I ordered flowers for my mother's birthday but no delivery, no call, no fee waived only $4.99 waived on express delivery... so disappointed I should have googled them first!!
They suck ass!! PLEASE DO NOT USE THEY ARE A RIP OFF OF MONEY AND TIME>>> WE SHOULD ALL START A REPUTABLE FLOWER BUSINESS AND PUT JUSTFLOWERS.COM OUT OF BUSINESS THEY SUCK ASS!! REALLY NO LIES HERE, People Just Look up a local Florist in the area you need the delivery... So Much Easier than Dealing With these inconsiderate JERKS!! How they are still in business is beyond me... Please pass the word on their shady dealings and spare a loved one!

Valentines day order placed 2/9/2011. Credit card charged same day. Dellivery to have been made on 2/11/2011. No delivery ever made. Calls to customer service (note lower case) over three days were met by same response - would contact local florist for status (even after acknowledging that the local florist was not returning calls and their voice mailbox was full) and call me back. never receive any return call. Don't let these folks spoil your special occasion. Find another provider for your business.

Placed an order for a plant to be delivered to a funeral viewing & service for Kathy Cain- @ Wright & Ferguson Funeral Home on Thursday afternoon, in Raymond MS 39154. Plant never arrived. Called Just Flowers & they told me it had been delivered. I spoke with Funeral Home which checked all flowers & it was not there. Called Just Flowers again, still said it was delivered but would call local flortist & Mr. Rowe at funeral home. They then called me after funeral time & said flower was not delivered. I asked why, miscommunication they said. Have requested a credit to my charge card. How humilating this is for me. This roder was place Tuesday for Thursday viewing. Shame on JUST FLOWERS. They don't need to be in business if this is how they do things. Order # 4490233. BEWARE OF JUST FLOWERS!!!

Their customer support staff is a joke and the management team is ridiculous! This company's core structure is completely horrific and holds absolutely no value towards their customer base.
Our company has been fighting with "Joseph, Ray, and Celyn" for a month regarding flowers that were never received. There has to be something else we can do! Join forces?
-Lost-