Just Flowers.com
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Category: Services
Contact Information
United States
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Just Flowers.com Reviews
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Pissed Off Customer75
February 22, 2011
Horrible Service
HORRIBLE! DO NOT USE THIS COMPANY! THE WORST CUSTOMER SERVICE.
I used this company to deliver flowers to a family member who had just came home from the hospital. I placed the order over the phone and was told what kind of flowers would be sent and also that I was paying for the delivery to be that same day.
The flowers arrived at the end of the next day and it was not the arrangement I payed for. I called and spoke to many people and finally a "manager", if you can call him that. He should've had the title "JACKASS"!
I requested that at least half of my money be refunded to me, because it was the wrong order and it was a day late being delivered. He offered to give me a $10.00 credit on another order. I mean did he really think I was going to use them again?
To make matters worse, he was extremley rude! I went back and forth with these idiots and got no where.
So I called the florist that actually made and delivered the arrangement. When she looked at my order, she immediatley said, "Oh this company...I always have problems with". She told me Just Flowers told her to make the arrangement for 30.00...but they charged me over 50.00. She told them she would not be able to give that kind of quality for that amount, and they said ok! AND TO MAKE MATTERS WORST, THEY DIDN'T CALL THE ORDER IN UNTIL SUNDAY! I PAID FOR THE ARRANGEMENT TO BE DELIVERED ON SATURDAY AND WAS TOLD IT WOULD BE!!!
I sent these flowers to someone who had just came home form the hospital and really wasnt able to go through the process of returning the flowers...nor was I going to ask her to do that! At the point that the company has made a BIG mistake, they should do the right thing for the customer at that point.
No one at the place has a clue, and they all have no customer service. I have been on the phone with them numerous times and I am sick of the BS I'm getting from them. I tried called the number to the Owner listed: Nelson Garrett 310 446-6242, but it just rings! I will not stop until I get results! This is so horrible!
I called my bank
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yeeya
February 9, 2010
They are Liars
Just Flowers.com are liars and need to be closed down!
My son had a Grand Opening for his new business and I thought it would be nice to send a floral arrangement with balloons that said "congratulations".
I asked several times if the flowers could be delivered to his business on this day, "Oh no problem" they order taker assured me. Well obviously the flowers did not get delivered on the day of the opening and they charged my card $77. (It was supposed to be 57) I called and was told that it is not thier fault they couldn't get a florist to take the flowers over on a Sat. THAT IS WHAT I ASKED WHEN I ORDERED. They didn't care and when I asked why it was so much more they said it was delivery fees.
I told them I was going to have it reversed off my card and they basically laughed at me. There needs to be laws in place to protect consumers against businesses like this.
Can I get my money back?
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October 29, 2008
Potted Mum
I ordered a potted mum twhen my son-in-laws grandmother died a few weeks ago.
Delivery was timely but the plant was a sorry looking one with only three blooms on it. I was so embarassed for the family to know I sent it. I expected a plant that was in full bloom and not just one with buds (which have still not opened).
After calling Just Flowers and speaking with numerous persons most of which were rude I was told the plant could be replaced if brought back to VA Beach. The family had returned to their home almost 100 miles away with the plant so this was not an option.
I paid $69.72 for a plant that looked like it cost less than $5.00. If I were the florist I would be ashamed to send out such a plant with my name on it.
Just Flowers finally agreed to give me a $15 refund. I don't think this was enough but guess it was better than nothing.
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May 10, 2008
Delivered wrong item, no refund
We live on the far West Coast, across Puget Sound. Our granddaughter lives in Connecticut. Her ballet performance was on a Sat. afternoon. Unfortunately, although we have flown East for prior recitals, our health did not make this possible this year.
We called Just Flowers to have a special arrangement - a bridesmaid type arrangement our granddaughter aged 9, could hold and carry around. We explained this in detail to the person who took our call. She repeated it back to me exactly as I described it, and guarenteed it would be delivered Friday afternoon. It was pricey, but with the promise of the special arrangement we asked for we were willing to pay.
They did make the delivery, but we found out from our daughter that it was simply a bouquet of flowers. We were very disappointed, and called Just Flowers to complain. The woman I talked to said I should call Customer Service, which I did. The first person I talked to said she could not do anything, but when I asked to talk to a supervisor, she said no one was available and she would have the supervisor call me.
I received a call the next day. After I explained my problem, she offered to send another bouquet in the style I had requested. I told her the recital was long past now, it was Weds morning after the recital, and I just wanted my money back. I had spent a lot of money and not gotten what I requested. She then offered to refund me $10.00 as a "credit" against future purchases. As if, after this I would use them again!
I refused this and again requested a full refund. The supervisor said she had no authority, and she would talk to a Manager. That person would call me. At this point I was getting frustrated. However, I kept me cool and simply told her that I was tired of the run around and that I would be contacting my credit card company for them to handle this.
I did talk to my credit card company and the representative took all the information, supported my request for a refund and my unwillingness to pay the charge, and said they would take care of it. The next event happened this morning at 4:30 am. I was awakened by my phone. By the time I got up, there was a voice mail from Just Flowers.com requesting me to call them. This did not endear them to me, and I have no intent to return their call. They will have to fight it out with my credit card company.
My impression is that this company, Just Flowers, made a promise they could not keep, and are unwilling to accept responsability for their error. We do send flowers to our family around the country several times a year and I will find a better and more reliable source. I advise potential customers to stay far away from Just Flowers.com.
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January 11, 2008
Worst customer service!
On 12/31/07 I ordered flower for my mother. Since I was snowed in just to let her know we were on our way since she was hospitalized with a brain tumor and would be having surgery. I arrived on 1/1/08 and no flowers. Around 1/4 I sent an email stating the flower hadn't arrived and to cancel the order. The company then proceeded to call me over and over leaving messages. By the time we left the hospital it was to late to call the Customer Service since they were closed. We were dealing with finding out she had stage four brain cancer. Once we handled the loss I contacted them on 1/11/07 after reading an email from them on 1/8/08 stating they needed me to call them to forfill the order. I explained in an email what had taken place. I was called by a woman in there billing department that stated "oh well take it up with your bank we maked it as fraud" I explained that nobody stated anything to me about fraud until I first attempted to cancel so if there was an issue why had they not called in the first place. I also inquired that if you thought it was fraud why did you take the money from the card then? I stated most people who steal don't call to have the person they stoled from money returned. She continued to be as nasty as any person I have meet. Saying well its not our fault she died and take it up with the bank. I hung up on her and contacted their customer service number where I was sent to speak with a Manager who would help me and he being Danny was just as nasty. Well if your going to cry and be upset I will end this conversation he stated. I am speaking of my mother and why I didn't need the flowers very upsetting as it would be to anyone. He stated we I can't help you just because you are saying you are who you are. Referring to me as a thief. I can't discuss this order with you he stated. Keep in mind it was my order and my money they refused to return because they didn't get the flowers delivered. So if you attempt to cancel because of their failure to deliver you are flagged as fraud. But keep in mind they still took the money. I contact the Corporate Office of FTD since they back them. I also had my money returned by my bank. Wow all this over flowers. Even with a coupon, sale, etc beware.
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