6 months ago my husband was getting packages sent to him which he did not order. We contacted the companies and found out there was no information except my husband's name and address and a Juno account which we do not nor have we ever had. We get our internet through our local phone company Reliance Connects and have had it for years. We called Juno they had no information on the person except the email address. There was no name or address or contact information under my husband's name with them at that time. I advised this was a fraud charge and to mark it disputed. My husband went to the bank and changed his debit card information and we were credited back the monies for the packages that were sent to us once we returned them. There continues to be someone in our local area that is using mine and his accounts after we use our debit card. They are investigating these charges now. We have NEVER received a bill from Juno or a request to pay so we assumed they took heed to our concerns six months ago and resolved the matter as a fraud. To our surprise now my husbands perfect credit is at risk of being blemished because someone did not care to follow through and send us all docs we requested and proof of signature. We have not received any phone calls from this company or the United Online Collection Division and it is my understanding from managing a collection agency for 6 years, The Fair Debt Collection Practices act requires a third party collection agency to make 3 point contact. Phone calls and letters we have just received a letter dated August 30 but received it on September 7th.

I canceled my Juno account in August 2009 ([email protected]) however, my email address is still receiving messages. I asked that my account and site be canceled, please stop any and all message from coming to the site.

I do not wish to have a free account which is what customer service reported my having. Please stop any account being my name on Juno's site.

I am unhappy with the switch Juno made from a user organized Science and Technology section on Juno's generic home page.
I was able to read about real science and tech news and comment freely on the topics.
this has changes and now the Sci is a rehash of business stuff of no real sci or tech breakthroughs.
I have searched the web site for a way to contact the "brains" behind this decision. Cannot do so. Why not?
Is Juno afraid of the ire of their users for such stupid decisions?