I HAVE A MAJOR COMPLAINT, I HAVE BEEN A LONG STANDING MEMBER OF AMERICAN EXPRESS. THIS IS THE FIRST TIME THAT I USED MY POINTS TO TRAVEL. I BOOKED A TRIP ID#391811545794 ON JUNE 30TH, JFK TO PALM BEACH ROUND TRIP, 5 NIGHTS AT THE RITZ CARLTON AND AVIS CAR RENTAL. THE TOTAL WAS $2, 034.54, MY POINTS WERE DEDUCTED $683.19, MY BALANCE WAS $1, 351.00. I MADE THE RESERVATIONS. THE HOTEL DID NOT INCLUDE BREAKFAST AND IT WAS A DELUX ACCOMANDATION. MY SISTER WANTED TO JOIN ME ON THIS TRIP AND SHE CALLED JET BLUE, RITZ CARLTON ON THE SAME DAY, TUES. JUNE 30TH. I ALSO CONFIRMED, THE RITZ CARLTON HAD AN UPGRADED ROOM, AMERICAN BREAKFAST, STAY 3 NIGHTS AND THEY GAVE YOU 2 NIGHTS, (5 NIGHTS TOTAL) FOR $269.00 PER NIGHT FOR 3 NIGHTS PLUS $50 TO SPEND AT THE HOTEL. THE TOTAL FOR THE 5 NIGHTS INCLUDING AMERICAN BREAKFAST WAS $807.
JET BLUE WAS $688 TOTAL FOR AIR FOR 2 ADULTS. I HAD UPGRADED MY MY ACCOMENDATIONS TO GET AN UPGRADE AND AMERICAN BREAKFAST, I WAS CHARGED $349.00 EXTRA. MY AMERICAN EXPRESS BILL WAS TOTAL OF $1, 700 PLUS MY POINTS OF $683 AMOUNTING TO $2, 383, SO AM I BEING CHARGED THE DIFFERANCE OF $888 FOR A CAR RENTAL BECAUSE THAT IS WHAT IT AMOUNTS TO. IF THIS BE THE CASE THAT IM BEING CHARGED MORE FOR USING MY POINTS THAN IF I BOOKED THIS MYSELF, I AM INTENDING TO NOTIFY ALL THE CHANNELS THAT I CAN ON TV (SHAME ON YOU) ETC. AND CANCEL MY AMERICAN EXPRESS CARD. IN MY OPINION, WHAT A SCAM THIS IS.