I contracted with them to install hardwood flooring in my family room, library and staircase. They got half the money up front and finished the library and the family room and then demanded and extra $400.00 dollars as payment in full for the library and the family room. This payment was outside the contract as I owed them no money until the entire job was completed. I paid anyway--my bad--and I never saw nor heard from them again. They refused to take my phone calls and never called me back and never completed the staircase. They only wanted to do the easy job so now I have to find someone to come out and do just the staircase which no one will want to do.