Recently (6/12/2010) we had our 2008 Chevy Corvette into Jiffy Lube 884 Blossom Hill Rd. San Jose, Ca. 95123 for an oil change. Their "signature oil change" includes change of oil (synthetic), and top off all other fluids.
On 8/10/2010) our vehicle needed to be towed to the Chevrolet Dealership at 905 W. Capitol Expwy San Jose, Ca. 95136. We currently have 15, 000 mi. on this vehicle as we do not drive it as a primary vehicle. The tow service was AAA. That afternoon we received a call with questions as to where this vehicle has been. Since there has been no previous mechanical issues. The manager explained that the clutch is in-op, pedal went to the floor. Tech verified with inspection of the clutch fluid, found seal for container distorted, some type of red fluid has contaminated system-possibly ATF or P/S fluid. Necessary to replace clutch master cylinder and slave cylinder incl. hoses, replaced, now everything checked out fine.. Total $2626.62 which is not included on the warrantee because the oil change was not serviced at dealership.
We rented a car for 5 days as we needed another vehicle. Hertz $700.00.
Jiffy Lube was contacted when we were first called for diagnosis. The response was who was on the invoice that did the service? "He messes up he needs to be fired". When the work is complete call us back. We in turn have our vehicle back on 8/18/2010. With providing all documents and by the way the parts with fluids that are Hazardous are still at the dealership if need to go to court. Jiffy Lube and their district manager REFUSE to pay. I will indeed go to court now I will add for the time off and any other fees.

My son took my 2003 Hyundia Tucson in for an oil change on 7/11/10. While at Jiffy Lube he called me and told me that the guy at Jiffy lube says my Air Conditioning unit is low on freon and needs to be "serviced" and that just using your A/C will cause it to run low. The A/C was working great prior to going to Jiffy so I told my son not to have this service performed. I was angry that tis shop attached freon gauges via hoses to the high side and low side valves on my A/C system without prior consent. EACH TIME YOU CONNECT A GAUGE SET TO THE PORTS YOU LOSE AN OUNCE OR MORE OF FREON WHEN YOU DISCONNECT THE HOSES, THE FREON NEEDEDTO FILL THE HOSES. (On the high side, this is liquid freon which respresent a significant a amount of freon. Approximately one ounce is lost) We put over 3000 miles a month on this vehicle so we change the oil monthly and if they checked the freon levels at each oil change the vehicle will surely need freon. .

( NOTE: I'm an expert in refrigeration systems and I can tell you one sure fact:
FREON DOES NOT GET "USED" UP. AS LONG AS THERE IS NO LEAKS IN THE SYSTEM AND THE SYSTEM IS SEALED, THE FREON WILL LAST THE LIFE OF THE CAR OR THE COMPRESSOR. FREON DOESN'T GO "BAD" OR BECOME LESS EFFECTIVE OVER TIME. These are lies that unscrupulous repair shops tell customers to get them to pay for services they do not need.)

Today, 8/7/2010 my son took our car in for an oil cahnge again and told the tech he only wanted an oil change and no other service period. Well guess what? They again hooked their hoses up to the A/C and said the A/C is low and needs servicing.

When my son got home and told me this, I called Jiffy lube and spoke to a gentleman who told me that they check the A/C systems on each car that comes in. I advised him that that was not a good practice. He stated that all cars need to have their A/C serviced because the freon is "used up". He stated "The more you use your car's A/C, the more it is used up, just like anti-freeze and gasoline. I told him this was not true so he put the manager on the phone. Jose, the manager, came on the line and stated the same as his tech. He clearly stated that freon is "used up" and the more you use your A/C the faster it runs out. It may run out in a year, six months or a month depending on how much you use your A/C. He stated emphatically, that even if your A/C system has no leaks, it will still use up freon.

The false statements as well as the practices of this repair shop are fraudulent. This shop is using false statements to convince customers that they need to "refill" their A/C units in their cars depending on how much they use their A/C. Attaching gauges and hoses (commonly refered to as a "line set") to a vehicles A/C system is a bad practice and will cause the system to lose a small amount of freon each time. Also the valves for which the connect their hoses too can become leaky. But since the system only holds a small amount of freon it would take many freon "checks" to have the level become low.
requesting that this complaint be fully investigated. I can't imagine how much money this shop has made by providing false and misleading statements to the public. This is shameful.

Jiffy Lube Store #1677 on 4/10/10 showed me a print out that my battery was going to leave me stranded on the side of the road because it had almost no cranking power. I said there $110 was too much, but I did get the oil change, air filter and air cond filter for $130. I went to Advance Auto Parts and they checked my battery for free, gave me a print out that it met or exceeded required standards and then recommended I take the car to NAPA when I did want a battery because it was still under warranty.

I recently went to the Jiffy Lube in Bozeman, MT for an oil change. Just to get registered it took too much time because of all the add ons they want to sell you. When asked about the air filter, I told them they changed it last time I was in (3, 000 miles ago). Pretty soon a technician came into the waiting area with a air filter seeing if I wanted to have it changed. Surely air filters last longer than 3, 000 miles. Further more it took almost 2 hours to get out of there.

I usually go to Jiffy Lube, but lately every one I go to has a long line. Is anyone else experiencing this? Or have a recommendation for another service? I liked them because they were national and trustowrthy.