I took my van to have the oil changed and radiator fluid exchange and tire rotation service on 2/13/2010. Approximately one week later my van started loosing power and the engine was shaking tremendously and the car shut off. It would not start again so I towed it to KENS AUTOMOTIVE 803 S. Ludlow St. Dayton. ohio. 45402 to have it looked at. The auto mechanic diagnosed and check for cracked block or blown headgasket. There's Antifreeze mixed in oil-white smoke coming from the pipe! I received a phone call from KENS AUTOMOTIVE and he said CAUSE OF PROBLEM. jiffy lube did a radiator flush - total exchange of fluids didnt use proper procedure rehooking engine and radiator hoses -there is a bleeding procedure that they did not follow (Attached) is the procedure. there was no problema with the van prior to them doing this and i looked after it began to overheat and loosing power. I call them on monday morning to talk to the manager. He denied there company as being liable. I wrote to the Jiffy Customer Service Dept and rec'd no help. I wrote to the Jiffy CEO/President and rec'd no help they sent me letter and said at this time. based on the information given the company does not feel it can accept liability for the damages. I will never use Jiffy Lube services again and strongly recommend no one else take chances with their vans either. Jiffy did not honor their guarantee did not fix my van, and did not return my money. i lost $216.09 i paid them and it cost me again to have my van fix $1400.63 i have the proof attached at the bottom of this page. The van repair and oil clean-up was out of my pocket and should have been paid by Jiffy Lube. If Jiffy Lube wants to stay in business, maybe all employees need to take classes of how to treat the customers with ethics and respect and not to takes classes of how to take advantage of there customers.

Jiffy Lube attempted to rip me off on a "needed" coolant flush. I had rejected the service and I happened to have a water pump go bad. In having that replaced, so was all my antifreeze.

Two or three weeks later, I had an oil change at Jiffy Lube and the guy came in with the turkey baster thing full of my "dirty coolant". He recommended that I flush the radiator, etc.

I did my best not to start laughing. I asked him nicely, "Where'd you get that from?" He said it was from my radiator. I said again, "No, where'd you get that from?" He just said, "What do you mean?"

I explained that the water pump situation and that I had new antifreeze. I asked again where the dirty fluid came from. No answer. He just said, "Well, your reservoir is empty." and walked away.

I checked my car when I got home to find a loose clamp on a hose coming off the radiator. I will NEVER go to Jiffy Lube again. This was a blatant attempt at a $80 rip-off. Don't fall for this scheme!

Jiffy Lube in Salt Lake City Utah, store number 2040, Redwood Road. This very overweight "man" named Jose started hitting on me and trying to tell me what he'd do to me sexually while he's talking about my car. Things like "That's a nice trunk you have, and your car looks good too". He walks past me and put his grimy hands on my butt! At this point I don't even want to be there so I ask who his manager is, because I'm uncomfortable with him, and he says "I'm the manager, you want to come and we can have alone time in my office?" I told him I had to go, and just left, I will never go there again. It was just disgusting, rude, and downright vile to have this 400 pound man trying to touch my *** and butt telling me I'm pretty and wanting to get under my hood. GROSS!

Jiffy Lube should be called: Jiffy "bring your car, hurry up and wait while our apathetic, under-staffed employees work on getting around to you, at some point, if at first they don't say...it's going to be a while before we can get to you" Lube. There's NEVER anything Jiffy about Jiffy Lube. I've never seen a company so willing to let money walk away. Why on a Sunday when the rest of the world is off does Jiffy Lube open with 2 people? That leaves a two-bay shop with one bay doing nothing...stupid, stupid, stupid. Worst attitute and customer service ever. I'll never visit a Jiffy Lube again and I recommend the same to the rest of you. Where's the franchise owner making sure employees are doing what they're paid to do. I suspect if they knew how apathetic their staff was they'd take some immediate action to improve customer service. Sorry JL, you've lost a customer and as many customers I can convince NEVER to give you their money.

We had the oil changed at a JL in Mesa Az, we were told that the vehicle needed a belt and it would cost 40$ and take an hour and a half to fix, we opted to go to our home up north and have them do it there in the AM. We called to confirm and they said they could change the belt in the morning. When we arrived we explained that the alternator belt needed changing, they took it apart and then said that they only change serpentine belts and would not change the alternator belt and it would be 89.00 . They then took a take it or leave it attitude. My girlfriend bitched enough to get them to put the belt back on and we left. We went across the street to OIL CAN Henry's and they were more thaan happy to change it for 30$ if I brought them the belt. Sorry jiffy lube You GUYS Are out !!!