My husband and I purchased 2 loveseats, coffee table, 2 end tables. When it arrived the leather was more like plastic and the loveseats we not the same as what were on their showroom floor. The one loveseat was so damaged when it arrived, we told them to take it back. The leg of one of the tables had a crack all down the center of it.

However the manager of the store, Heather, assured us the everything will be taken care of. When we went to see her at the store we told her the loveseats were made differently and we do not want to keep the loveseats. She advised me that the financing I applied for will be canceled and everything will be returned. THAT IS NOT WHAT HAPPENED, since I just received a bill from Citibank for the total amount of all the furniture!!!

THEY ARE VERY UNPROFESSIONAL, DON'T STAND BY THEIR COMPANY AND THEY WILL NOT GIVE ME A NAME AND NUMBER OF ANYONE ABOVE THE MANAGER.

I WILL NEVER PURCHASE ANOTHER PRODUCT FROM THE COMPANY EVER AGAIN!!!

I'm a former Jennifer Convertible Sales Rep with a disability whose rights were totally denied. I can handle this, but at the costs of the environment while our country is also faced with one of the worse energy crisis in decades, a witch who needs to fly off on a flaming broom, with the knowledge of superiors, and I can tell you, knowledge of corporate executives, showed no respect for our country's national crisis, but rather took the low road, and demanded that I, a disabled citizen drive 55 miles from my home to work in their Stamford CT store, forcing me to use two tanks of gas in my Toyota Corolla per week, while our country suffers from an energy crisis.

I believe with your help, we could have a Boycott of this company become successful?

On 5/2/08 I purchased a Maverick Cobblestone Sofa from Jennifer Convertible. The piece was delivered on 5/9/08. There was a minor issue with a recliner handle (it stuck a little on one side) but it worked so we accepted the item. In early August I noticed a lump in the center cushion and checked underneath to find 2 pieces of the wood frame were broken. One piece which connected the frame to the springs sheared in half and was hanging underneath (causing the odd lump in the cushion). I called Jennifer Convertible's customer service line on 8/7 and was told an engineer would have to come and inspect it. The engineer had up to 5 days to call then another 10 days to report after visiting.

2 days later I received a call and was informed no one could come to my home until 8/24 - 3 weeks after my complaint. On 8/24/08 an outside technician came and fixed the handle but verbally stated he couldn't fix broken wood. He clearly indicated this was a problem and that should not have happened to the sofa.

After hearing nothing from Jennifer Convertible I called on 9/5/08 and was informed my claim was denied because of Customer Abuse per the technician's report. I asked to speak to a manager and they would not transfer me. Jennifer Convertible did offer to send another engineer to inspect but the process has to start over. I've had this broken sofa, that they are claiming I broke by abuse in my home for over month. I presume they define sitting on it as abuse, then yes I'm responsible, but if not this process seems absurd and unfair.

I called the store and spoke to my salesperson, he stated they could not help at the store level and that I had to fight it out with customer service group. The secretary of the technician, she stated his report does not indicate an opinion, it is impartial, he reports back to the company and they, not he, renders a decision based on the report. The customer service group told me the opposite.

After this conversation I was transferred to a manager at Jennifer and left a voice mail that went unreturned. While they are sending a 2nd person I believe this whole process is a sham. Their sales invoice indicates they will replace a new product due to defect, faulty materials or poor workmanship for up to one year. I owned this sofa for 3 months and they are telling me it was my abuse or normal wear and tear that caused a wood frame to break. In other words if Jennifer Convertibles simply tells everyone who complains that the damage was caused by the customer then the company can walk away from their guarantee which is a joke and clearly what is happening here.

The second problem is that if a Jennifer Convertible sofa's frame can break after 90 days of use from normal wear and tear, no one and I mean no should purchase a thing from them.

Despite seeing the complaints all over the internet about this chain, I was lured into trying to buy a sofa there.

Their "headline" prices are attractive, as are some of their designs. I found a quote in their website and went to the store with it- which most be the only retailer in the world where you can't order their products- except for a single set of bed sheets... The scam is that they try to hard sell you all ostrts of extras on the backend- insurance, replacement guarantee etc. If you don't bite, they call "the manager" who then informs them that the website price is no longer valid. They also have varying estimates on delivery costs depending on the day of the week you ask them. I lived in eastern Europe and the whole operation stinks of some second rate Balkan scam artist. And all this prior to even the purchase- let alone the "delivery" -if it ever comes, and the poor quality of the product. Here's the rule: If it's too good to be, it probably is. Store: 2300 Broadway, Upper West Side, New York City. Conclusion: STAY AWAY. YOU WILL REGRET EVER DOING BUSINESS WITH THIS CHAIN!!!

I ordered our couch on February 28, 2007 with a 12-14 week delivery. I had been looking for a couch for a month and the wait was extremely long, but for the price and features, after much discussion and being ensured by the salesperson that it was NEVER that long, I decided it was worth the wait.

It is now 16 weeks past the order date and there is still no delivery scheduled. When you try to call; it is busy 90% of the time and then they put you on hold for 20-30 minutes to 'check the status.' They said they can refund me the deposit, but there is still not promised date that they will have it. They said they are having problems with China and it's supposedly being delayed in between there and there warehouse in Virginia.

When I have the energy, I am going to go back to the store and get the refund. It's just a shame that we have not been able to use our finished basement for six months due to this. In addition, the store knows that I am going through treatment (radiation and chemotherapy) for cancer and I need the sleeper for my caregivers.

This is one of the worst stores I've ever dealt with.